Lead Facility Attendant-IM Building

Penn State; Northern (KY); Hybrid; USD 18,000 - 22,000; Part time

Job summary

Penn State University is seeking a Lead Facility Attendant to supervise and mentor student employees in a fast-paced Campus Recreation environment. You will manage shift rotations, enforce policies, and assist with cleaning tasks while delivering outstanding customer service to patrons.

The role emphasizes leadership, problem-solving, and strong communication as you onboard staff, participate in monthly meetings, and help develop professional growth opportunities for the team.

Qualifications

• Demonstrated leadership and ability to mentor student staff.
• Strong customer service and communication skills.
• Ability to think critically and solve problems quickly.

Responsibilities

• Oversee student employees including scheduling, shift rotations, policy enforcement and cleaning tasks.
• Provide exceptional customer service to patrons.
• Onboard, train, and mentor new and current employees; evaluate staff performance.
• Conduct staff audits and assist with Lost & Found; other duties as assigned.

Skills

Leadership

Customer service

Communication

Problem-solving

Multitasking

Conflict resolution

Job description

**JOB DESCRIPTION AND POSITION REQUIREMENTS**# The Pennsylvania State University**Department/Area**: Campus Recreation, Facilities**Position Title**: Lead Facility Attendant**Reports To**: Coordinator of Facilities & Operations**Pay Rate:** $14.00/Hour**Description:** Lead Facility Attendants must have the ability to multitask in a fast-paced recreational environment while providing excellent customer service and leadership. Lead FA’s must be committed to creating and leading a welcoming environment that enables our student employees and members of the Penn State community to thrive. Lead FA’s must have strong problem-solving and communication skills as well as experience working in a recreational facility.# Facility Responsibilities:* Oversight of student employees which includes assisting with student staff scheduling, shift promptness, calling shift rotations, policy enforcement and helping to complete cleaning tasks.* Assist in providing exceptional customer services to patrons.* Onboard, train, and mentor new and current employees.* Assist with the evaluation and accountability of student staff.* Facilitate FA audits* Aid with Lost & Found.* Other facilities staff duties as assigned.# Personal/Professional Development Responsibilities* Attend monthly Facility Leadership and Lead Facility Attendant staff meetings.* Assist with agenda creation topics and help facilitate Facility Attendant meetings.* Create & lead professional development sessions for staff.* Provide peer-to-peer performance reviews and track feedback data.* Maintain current CPR, First Aid, AED certification# # # Job Requirements & Expectations* Must work as a Facility Attendant for a minimum of one semester.* Average of 10-12 hours worked per week as a Lead Facility Attendant for Campus Recreation* Must be able to accommodate a variable work schedule that will include mornings, evening, weekends, and University breaks.* Ability to build positive relationships, respectfully manage conflicts and model positive rapport with patrons and employees* Demonstrated leadership skills.* Strong critical thinking skills.* Attend two monthly meetings.* Promote Campus Recreation programs and services.* Balance time commitments.* Maintain regular and frequent communication with supervisory team.* Ability to interact with diverse groups.* Function as a contributing member of the Campus Recreation Team.**Advantages of the Job*** Hands on experience leading and mentoring other student employees.* Help create staff training and development plans* Take on more responsibilities and increase experience* Ability to build stronger connections with professional and student staff* Opportunity to improve leadership, supervisory, customer service and emergency response skills# May include all the duties and responsibilities of a Facility Attendant