Lead FAC Monitor

Family Service Rochester, Inc; Rochester (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Family Service Rochester, Inc. is seeking a qualified individual to join the Family Access Center team to supervise child exchanges and parenting times, ensuring a safe, neutral environment for children and families.

The role focuses on monitoring conversations and activities, coordinating with the FAC team, and intervening when necessary to uphold center policies and safety standards. A related field education or equivalent experience is required.

Qualifications

• Two years post high school education in human service education or related field, or equivalent training and experience.

Responsibilities

• Monitor parent and child conversations and activities at all times to ensure safety.
• Assist and coordinate with the Family Monitor team to prepare spaces for parenting times and exchanges.
• Review family information and plan supervising activities to maintain safety.
• Intervene as needed to ensure safety and adherence to center policies.
• May support or lead monitor team during parenting time shifts to resolve conflicts and enforce guidelines.

Skills

Interpersonal communication

De-escalation

Diversity sensitivity

Education

Human services education / related field

Job description

At Family Service Rochester (FSR) we believe that our employees are our greatest asset. We are guided by our values in where we believe that everyone needs to be understood, and that partnership is a process. We believe that everyone desires respect and that partners share power. We believe that everyone has strengths and that judgements can wait. If you share in our values and desire to listen to what people need and together, build better lives we have an opportunity for you.

We are seeking engaging, positive individuals to join our Family Access Center (FAC) team. The Family Access Center provides a safe and neutral environment during child exchanges and parenting times so that children can maintain relationships with family members.

In this role you will create a safe and neutral environment during child exchanges and parenting time so that children are physically safe and do not experience or witness abusive or threatening behavior or comments from parents.

You will do this by monitoring all parent and child conversations and activities at all times while children are at the center. You will work in partnership with the assigned Family Monitor team to set up and organize rooms for scheduled parenting times and/or exchanges. Review family information provided by FAC Coordinator to prepare for the supervising/monitoring activity of each family scheduled so that safety is maintained. You may intervene appropriately to ensure child safety if situations arise that are of concern and/or violate center policies.

In this role you may also be in a support/lead role to provide assistance and direction to the monitor team throughout parenting time shifts. You would intervene if conflicts arose ensuring program guidelines are followed and safety is maintained.

Our ideal candidate has two years post high school education in human service education or related field, or equivalent training and experience. This position requires an understanding of divorce or separation and its impact upon children and parents. Knowledge of child development desirable. You must be able to interact positively with diverse populations and possess the capacity and maturity to be observant, non-judgmental, and ability to intervene, when necessary, in a professional respectful manner.

Family Service Rochester offers a new, more competitive wage starting at $18.00 per hour, with annual raises and the potential for annual retention payments dependent upon agency outcomes. We provide a collaborative and safe work environment where all identities are welcomed and valued. You can expect agency lead continuous improvement efforts as well as a culture of learning, listening and growth where employees regularly meet with senior leadership to provide ideas and feedback.