Lead Envoy (7361)

Cromwell Tools Export

Lead (SD)

On-site

USD 29,609 - 37,685

Full time

14 days+

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Benefits offered by this job

Group Personal Pension

Company-funded Healthcare Cash Plan

Bonus Scheme

Cycle to Work

Job summary

Cromwell in Slough is seeking a hands-on Delivery and Customer Service Associate to support branch operations. You will ensure timely, accurate delivery and handle returns while maintaining safe working practices and a tidy workspace.

You will work with Sales and Customer Service to minimise stockouts and identify new business opportunities, using Maxoptra for route optimization and reporting. Driving license is essential for this role.

Qualifications

Delivery and customer service experience.
Confident in ability to learn new systems with basic computer literacy.
Driving license is essential.
Delivery and customer service experience.

Responsibilities

Ensure all colleagues are supported and aware of responsibilities on a day-to-day basis.
Ensure the on-time in-full delivery of goods using route optimization software (Maxoptra).
Oversee returns and communications to Operations Manager (OM).
Maintain a clean, safe and well-kept branch environment.
Support IMS, Sales and Customer Service to reduce stockouts and relay customer needs to stakeholders.
Provide support to Hub branches and assist the Operations Manager as required.

Skills

Delivery experience

Driving license

Computer literacy

Tools

Maxoptra

Job description

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

What will you do on a normal day?

Ensure all colleagues are appropriately supported and aware of their responsibilities on a day-to-day basis.
Ensure the effective and safe on time in full delivery of goods using route optimization software (Maxoptra)
To oversee or communicate to OM to ensure returns are completed as necessary. Parcel force collections actioned and any goods in deliveries/directs are communicated to OM.
Keeping all areas of the branch clean and well maintained
Responsible for the day-to-day maintenance of a safe working environment. Keeping our people safe supporting the OM in ensuring completion of daily van checks through asset go and the manual completion of fire point tests.
Identifying and reporting accidents and near misses to the OM
Work with IMS Co-ordinators, Sales and Customer Service teams to reduce IMS stockouts communicating any customer needs or feedback to the relevant stakeholders
Provide support to Hub branches as required.
Support the Operations Manager with any reasonable management request.
Support Customer Envoys with the guidance and expertise.

Additional Responsibilities

Deliver parcels and handle returns within a specific geographical area.
Load, unload, prepare and operate a delivery vehicle.
Identify and visit new customers whilst increasing existing customer spend
Support the branch warehouse by undertaking any reasonable duties from time to time, including periodic stocktakes.
Work closely with the Sales team to identify and progress opportunities.

What are we looking for?

A passion for delivering the best customer service
Confident in ability to learn new systems with a reasonable level of computer literacy
Driving license is essential
Delivery and customer service experience

What’s in it for you?

Competitive annual leave allowance with annual purchase scheme
Group Personal Pension
Company Funded Healthcare Cash Plan
Company bonus
Cycle to work scheme
Commitment to employee development plans
24/7 Wellbeing and Employee Support

Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is an Equal Opportunity Employer.

About Cromwell

Cromwell is an Equal Opportunity Employer.

We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email talentacquisition@cromwell.co.uk

Location: Slough

343 Edinburgh Avenue, Slough Trading Estate, Slough, Berkshire, UK, SL1 4TU