Lead Enterprise Revenue Architect (Customer Success)

Gong; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Mental health support resources

Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Commuter & parking benefits

Retirement savings

Training & development programs

Employee resource groups

Mentorship opportunities

Flexible wellness fund

Job summary

Gong seeks a Lead Enterprise Revenue Architect to act as a strategic partner for our largest customers, guiding executive stakeholders and operational teams to drive revenue transformation using Gong’s AI Operating System. You will architect workflows, accelerate adoption, and realize measurable business results across the entire revenue lifecycle.

The role combines deep revenue operations expertise with change management, and your success is measured by activation, adoption, customer value

Qualifications

• 10+ years proven experience in managing complex enterprise accounts with multiple stakeholders.
• Excellent communication, negotiation, and presentation skills.
• Data-driven mindset with a focus on delivering measurable outcomes.
• Passion for driving customer centricity by leveraging internal stakeholders across Sales, Product, Support, Marketing and executives.

Responsibilities

• Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies to modernize revenue operations through Gong’s AIOS.
• Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes.
• Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms.
• Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value.
• Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth.
• Cross-Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey.

Skills

Enterprise account management

Executive stakeholder engagement

Change management

Negotiation

Presentation skills

Data-driven decision making

Revenue operations

Job description

• Lead Enterprise Revenue Architects at Gong are strategic partners to our largest customers. Focused on driving revenue transformation from Gong’s AI Operating System
• You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle
• You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalise the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion)
• Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS
• Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
• Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
• Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
• Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth
• Cross-Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

Benefits

• Mental health support resources
• Work from home stipend
• Generous vacation days
• Quarterly recharge company shutdowns
• Parental leave
• Employee equity
• Commuter & parking benefits
• Retirement savings
• Training & development programs
• Employee resource groups
• Mentorship opportunities
• Flexible wellness fund

10+ years proven experience in managing complex enterprise accounts with multiple stakeholdersExcellent communication, negotiation, and presentation skillsData-driven mindset with a focus on delivering measurable outcomesPassion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executivesOur RAs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. Passion for driving customer outcomes and contributing to high performing and accountable work cultureTrack record owning relationships with senior (VP and C‑suite) stakeholders and owning value and ROI conversations