Senior Enterprise Revenue Architect (Industry Expansion)

Gong; United States; Sur place; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Mental health support

Work from home stipend

Generous vacation days

Parental leave

Employee equity

Commuter benefits

Retirement savings

Training & development programs

Mentorship opportunities

Résumé du poste

Gong is seeking Enterprise Revenue Architects to partner with our largest Financial Services customers. You will guide executives and operational teams to drive revenue transformation by architecting FinServ-specific AI-driven workflows and driving adoption across the customer journey.

You will operate as a startup within Gong's IX team, focusing on reducing churn and increasing net dollar retention by delivering measurable ROI through automation, content, and self-service strategies.

Qualifications

• 10+ years proven experience managing complex enterprise accounts.
• Track record of owning relationships with senior (VP and C-suite) stakeholders and ROI conversations.
• Excellent communication, negotiation and presentation skills.
• Experience with FinServ customers or the FinServ industry preferred.

Responsabilités

• Design and execute revenue operations strategies with Gong's AI Operating System for FinServ customers.
• Map current-state FinServ processes to AI-driven workflows that drive revenue outcomes.
• Drive adoption and change management to embed Gong into daily team rhythms.
• Own renewal and expansion strategy with cross-functional teams.
• Collaborate with Sales, Product, Support and Marketing to ensure a superior customer experience.

Connaissances

Excellent communication

Negotiation

Presentation skills

Growth mindset

Description du poste

• Enterprise Revenue Architects at Gong are strategic partners to our largest customers
• Focused on driving revenue transformation from Gong's AI Operating System, you'll guide Financial Services executive stakeholders and operational teams to drive revenue by architecting industry-specific workflows, accelerating adoption, and realizing business results across the entire Financial Services revenue lifecycle
• You will combine a deep understanding of how FinServ revenue teams operate with leading change management strategy to help customers operationalize the use of Gong into tangible business results
• Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion) within the FinServ sector
• This particular role will join our new Industry Expansion (IX) team, focused specifically on customers in the Financial Services industry
• You will be joining a "startup within a startup," helping to build the IX outcomes realization journey, leveraging automation, AI, content, and self-service strategies to improve customer health, reduce churn, and increase NDR (Net Dollar Retention) for this critical new segment
• Revenue Transformation Strategy: Partner with senior GTM leaders in the FinServ space to design and execute strategies that modernize their revenue operations through Gong's AIOS
• Workflow Architecture: Map current-state FinServ customer processes to AI-driven workflows that translate to revenue outcomes
• Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
• Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong's ROI and strategic value
• Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth
• Cross-Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

Benefits

• Mental health support resources
• Work from home stipend
• Generous vacation days
• Quarterly recharge company shutdowns
• Parental leave
• Employee equity
• Commuter & parking benefits
• Retirement savings
• Training & development programs
• Employee resource groups
• Mentorship opportunities
• Flexible wellness fund

Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executivesExperience working with FinServ customers, or working in the FinServ industryPassion for driving customer outcomes and contributing to a high performing and accountable work cultureExcellent communication, negotiation, and presentation skillsOur RAs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that's you too, we want to hear from you!

Data-driven mindset with a focus on delivering measurable outcomes10+ years proven experience in managing complex enterprise accounts with multiple stakeholdersTrack record of owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations