Enterprise Revenue Architect (Senior Manager)

Gong; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Mental health support resources

Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Commuter & parking benefits

Retirement savings

Training & development programs

Employee resource groups

Mentorship opportunities

Flexible wellness fund

Job summary

Gong is seeking an Enterprise Revenue Architect to partner with our largest customers and guide executive stakeholders through revenue transformation using Gong’s AIOS. You will architect workflows, accelerate adoption, and drive measurable business results across the revenue lifecycle.

You will recruit, mentor, and lead a high-performing team, design and oversee renewal and expansion strategies, and collaborate with Product, Sales, and Marketing to deliver a seamless customer experience.

Job description

• Enterprise Revenue Architects at Gong are strategic partners to our largest customers. Focused on driving revenue transformation from Gong’s AI Operating System
• You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle
• You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalise the use of Gong into tangible business results
• Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion)
• Team Leadership & Coaching: Recruit, develop, and lead a high-performing team of Revenue Architects. Provide consistent coaching on account strategy, executive presence, and value realization
• Revenue Transformation Strategy: Partner with senior GTM leaders to design and oversee the execution of strategies that modernize their revenue operations through Gong’s AIOS. Develop a distinct point of view for how Gong drives these outcomes for customers specifically in the financial services and healthcare industries
• Workflow Architecture Oversight: Guide your team in mapping current-state customer processes to AI-driven workflows that translate to revenue outcomes
• Adoption and Change Management: Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms across the Enterprise customer segment
• Value Realization: Empower your team to use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
• Renewal and Expansion Management: Own the aggregate renewal strategy and execution for the team, partnering with cross-functional leaders on growth and NDR
• Cross-Functional Collaboration: Partner with internal leadership teams (Product, Sales, Marketing) to ensure an exceptional and seamless customer experience throughout the entire journey
• Adoption & Usage: Drive focus on adoption and usage to accelerate time-to-value for enterprise accounts, ensuring strong retention and expansion outcomes

Benefits

• Mental health support resources
• Work from home stipend
• Generous vacation days
• Quarterly recharge company shutdowns
• Parental leave
• Employee equity
• Commuter & parking benefits
• Retirement savings
• Training & development programs
• Employee resource groups
• Mentorship opportunities
• Flexible wellness fund

Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership levelProven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversationsPassion for driving customer outcomes and contributing to a high-performing and accountable work cultureOur Managers are self-starters who excel in high-paced environments and thrive in change and ambiguity. Our top leaders have a growth mindset, pride themselves in being coachable, and are dedicated to winning together, enjoying the ride, and challenging conventional wisdom.Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIsPassion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executivesExperience working with Financial Services or Healthcare customers, or professional work experience in those industries6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar)2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company