Commercial Revenue Architect

Gong; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical plans

Wellbeing stipend

Mental health benefits

401(k)

Learning stipend

Flexible vacation

Parental leave

Recharge days

Work from home stipend

Job summary

Gong is seeking a Commercial Revenue Architect to partner with customers and executive stakeholders, guiding revenue transformation using Gong’s AI Operating System. You will architect workflows, drive adoption, and quantify business impact across the revenue lifecycle.

The role emphasizes ROI conversations, collaboration with Sales, Product, Support, Marketing and executives, and a high-paced, coachable culture. NYC-based hub preferred, with commutable distance to an office.

Qualifications

• 1–3+ years in a customer-facing role at a B2B SaaS company.
• Experience owning relationships with VP and C-suite stakeholders and ROI conversations.
• Demonstrated ability to drive customer outcomes and ROI through cross-functional collaboration.

Responsibilities

• Revenue Transformation Strategy: design and implement GTM revenue ops with Gong’s AIOS.
• Workflow Architecture: map current processes to AI-driven workflows producing revenue outcomes.
• Adoption and Change Management: drive adoption and embed Gong in daily team rhythms.
• Value Realization: quantify measurable business outcomes to show Gong’s ROI.
• Renewal and Expansion: own renewal strategy with cross-functional growth alignment.
• Cross Functional Collaboration: partner with internal teams to deliver a seamless customer journey.

Skills

Customer facing

Stakeholder mgmt

Communication

Change management

Data-driven

Cross-functional

Job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Commercial Revenue Architects at Gong are strategic partners to our customers. Focused on driving revenue transformation from Gong’s AI Operating System. You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle.

You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalize the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion).

Responsibilities

• Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS
• Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
• Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
• Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
• Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross functional teams on growth
• Cross Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

Qualifications

• Must be located within one of our hubs and in a commutable distance to an office (Preference in NYC).
• 1-3+ years preferred experience in a customer facing role ie. customer success, account management, implementation, consulting, or similar at a B2B SaaS company.
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
• Excellent communication, negotiation, and presentation skills.
• Data-driven mindset with a focus on delivering measurable outcomes.
• Passion for driving customer outcomes and contributing to a high performing and accountable work culture
• Our RAs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $90,000 - $120,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.