Lead Engagement Specialist

Semper Home Loans; Providence (RI); Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

Competitive compensation

Job summary

A leading mortgage solutions provider is seeking a Part-Time Lead Engagement Specialist in Providence, RI. This role entails connecting potential borrowers with mortgage solutions while guiding them through the initial stages of their financing journey. You'll engage leads through phone, text, and email, and maintain accurate records. Ideal candidates possess excellent communication skills and are organized, self-motivated, and comfortable in a fast-paced environment. Nights and weekends availability is required, and competitive compensation is offered.

Qualifications

• Proven phone communication abilities with a professional demeanor.
• Comfortable in a results-driven, fast-paced environment.
• Strong organizational skills and attention to detail.
• Self-motivated, able to work independently and collaborate with a team.
• Sales, customer service, or mortgage-related experience is a plus.

Responsibilities

• Engage with mortgage leads via phone, text, and email.
• Provide initial guidance and answer inquiries.
• Schedule appointments with Loan Officers.
• Actively communicate with borrowers throughout the majority of your shift.
• Consistently follow up to maximize engagement and conversion.

Skills

Excellent phone communication skills

Organizational skills

Self-motivated

Customer service experience

Ability to work in a fast-paced environment

Sales experience

Customer service experience

Mortgage-related experience

Job description

Overview

Are you a motivated, results-driven communicator who enjoys helping people? Semper Home Loans is currently looking for a Part-Time Lead Engagement Specialist to connect potential borrowers with mortgage solutions. In this role, you’ll play a crucial part in guiding leads through the initial steps of their home financing journey.

Responsibilities

• Engage with mortgage leads via phone, text, and email.
• Provide initial guidance, answer inquiries, and schedule appointments with Loan Officers.
• Maintain accurate records of all interactions using our CRM and pre-existing spreadsheets.
• Actively communicate with borrowers throughout the majority of your shift.
• Consistently follow up to maximize engagement and conversion.

Ideal Candidate

• Excellent phone communication skills with a professional and friendly demeanor.
• Comfortable working in a fast-paced, results-driven environment.
• Highly organized and detail-oriented, with strong record-keeping abilities.
• Self-motivated, with the ability to work independently and collaborate with a team.
• Experience in sales, customer service, or mortgage-related roles is a plus!

Position Details

• Part-time, hybrid role based in Providence, RI.
• Must be available nights and weekends, as these are peak engagement hours.
• Competitive compensation.

Equal Opportunity Employer Statement

Semper Home Loans is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law.

Pay Transparency Notice

In accordance with Rhode Island law, compensation for this position will be disclosed during the hiring process. Applicants are encouraged to inquire about the pay range when applying.

If you love speaking with people and thrive in a dynamic environment, we’d love to hear from you! Apply today to be part of our growing team.