Lead, Endpoint Modernization & IT Operations

The New York Public Library; New York (NY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible schedule

Hybrid work model

Professional development opportunities

Job summary

The New York Public Library is looking for an Associate Director for IT Operations to lead desktop and endpoint services for staff and patrons. This role focuses on modernizing management for Windows and macOS devices while ensuring operational efficiency and security. Candidates should possess leadership skills and extensive experience in endpoint management.

The position emphasizes collaboration with various IT teams and direct management responsibilities, with expectations to improve service reliability and automation processes.

Qualifications

• 5 years of management/supervisory experience.
• Experience leading desktop and endpoint management in a complex organization.
• Demonstrated success improving operational efficiency.

Responsibilities

• Lead architecture and operation of desktop and endpoint services.
• Manage teams to ensure desktop product delivery.
• Oversee automation and performance metrics.

Skills

Leadership experience with modern endpoint management platforms

Managing Windows and macOS endpoints

Understanding of endpoint security fundamentals

Experience with automation and scripting

Troubleshooting skills across endpoint management

Education

Bachelor’s degree

Tools

Microsoft Intune/Entra ID

Jamf

Google Workspace

SCCM

Job description

The New York Public Library is looking for an Associate Director for IT Operations to lead desktop and endpoint services for staff and patrons. This role focuses on modernizing management for Windows and macOS devices while ensuring operational efficiency and security. Candidates should possess leadership skills and extensive experience in endpoint management.

The position emphasizes collaboration with various IT teams and direct management responsibilities, with expectations to improve service reliability and automation processes.