Technical Lead — Deskside Ops & Endpoint Modernization

NuAxis Innovations; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

NuAxis Innovations is seeking a Technical Lead (IT Deskside Operations) to head enterprise endpoint support, deskside operations, desktop engineering, and end-user computing in a complex environment.

You will provide technical leadership for Tier 2 deskside support, endpoint management, desktop refreshes, software deployments, endpoint security, and modernization initiatives while coordinating with cross-functional teams and vendors.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent work experience.
• Minimum of five (5) consecutive years of experience leading enterprise endpoint support, deskside operations, desktop engineering, or end-user computing services in an environment of similar size and complexity.
• ITIL Foundation certification required; advanced ITIL, Microsoft, JAMF, Intune, or endpoint management certifications preferred. The ITIL Foundation Certification should be achieved before Transition.
• Experience supporting Windows, macOS, mobile devices, endpoint management platforms, software deployment technologies, and enterprise collaboration tools.
• Experience supporting Federal Government, healthcare, research, academic, or similarly complex organizations is preferred.

Responsibilities

• Demonstrated experience leading Tier 2 deskside support operations, including incident management, service request fulfillment, executive support services, hardware lifecycle management, endpoint provisioning, and customer-facing technical support.
• Experience managing endpoint technologies including Microsoft Intune, Microsoft Defender, JAMF, BigFix, Active Directory, Group Policy, mobile device management (MDM), and related enterprise technologies.
• Demonstrated experience managing large-scale desktop refreshes, software deployments, operating system upgrades, hardware lifecycle programs, and endpoint modernization initiatives.
• Experience implementing and maintaining endpoint security controls, vulnerability remediation programs, patch management processes, and compliance initiatives.
• Ability to coordinate technical activities among Service Desk, engineering teams, cybersecurity personnel, infrastructure teams, vendors, and business stakeholders.

Skills

Endpoint management

Intune

Defender

JAMF

Active Directory

Group Policy

MDM

OS upgrades

Executive support services

Education

ITIL Foundation certification

Bachelor's degree in Information Technology/CS/Engineering

Tools

Microsoft Intune

Microsoft Defender

JAMF

BigFix

Active Directory

Job description

NuAxis Innovations is seeking a Technical Lead (IT Deskside Operations) to head enterprise endpoint support, deskside operations, desktop engineering, and end-user computing in a complex environment.

You will provide technical leadership for Tier 2 deskside support, endpoint management, desktop refreshes, software deployments, endpoint security, and modernization initiatives while coordinating with cross-functional teams and vendors.