Lead Eligibility Caseworker

Guilford County; Greensboro (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Telehealth

Wellness Center

Employee Assistance Program

13 paid holidays

Life Insurance

Flexible spending accounts

Job summary

Guilford County Government is seeking a lead worker in its Economic Services Program to interview applicants, verify data, and determine eligibility for programs such as Medicaid and Food Stamps. The role may include home visits and frequent policy updates.

The position involves supervising and mentoring staff, covering gaps in caseloads, and ensuring timely completion of reviews and reports. Residency within radius is required and transcripts are requested for consideration.

Qualifications

• Knowledge of Work First Family Assistance policies and related programs.
• Ability to verify information and read program policies.
• Ability to train and mentor staff.
• Ability to work with limited supervision.
• Ability to communicate with community groups.

Responsibilities

• Manage a caseload of Medicaid and Food Stamps cases and related programs.
• Cover vacant caseloads and complete second party reviews.
• Conduct policy refreshers and prepare reports.
• Assist with training and monitoring of staff.
• Mentor new employees in intake and review areas.

Skills

Policy knowledge

Data verification

Public speaking

Reading comprehension

Supervision

Community outreach

Education

High school diploma or GED

Income Maintenance Caseworker experience

Bachelor's degree preferred

Job description

GUILFORD COUNTY GOVERNMENT

Quality Government

Description

GENERAL STATEMENT OF DUTIES Employees in this class function as a lead worker in any of the sections of the Economic Services Program, ie., Food Stamps, Family and Children's Medicaid and/or Adult Medicaid, daycare and Q/A training.

Empower Successful People to thrive in a Strong Community supported by Quality Government.

DISTINGUISHING FEATURES OF THE CLASS

Work involves interviewing applicants for one or more of the above programs, verifying and evaluating data obtained from the applicant in order to make a correct eligibility determination. Work includes completion of various standardized forms, verifying information gathered, and computation of budgets. The job may also include occasional home visits. Cases must be reviewed periodically to determine continued eligibility for assistance. Programs experience a substantial amount of policy and procedural changes and have stringent deadlines. Employees assigned to some programs work under court-ordered deadlines and penalties for non-compliance. Reports to an Eligibility Supervisor I or Eligibility Supervisor II. Supervision is received through individual conferences and unit meetings and by review and evaluation of cases.

EXAMPLES OF DUTIES

PRIMARY DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES AND TASKS INCLUDING BUT NOT LIMITED TO:

• Responsible for a caseload of transitional Medicaid clients, unemployed parent cases, refugee assistance cases and employees and relative of DSS employees.
• Cover vacant caseloads due to illness and resignations.
• Complete second party reviews.
• Conduct policy and refresher trainings.
• Complete reports.
• Help other supervisors with training and monitoring casework staff.
• Mentors new employees in both intake and review areas.
• Cover for other lead caseworkers in their absence.
• Cover units when all supervisors are absent due to meetings.
• Assist with second-party review of completed actions.
• Other duties as assigned.

RECRUITMENT STANDARDS

Knowledge, Skills, And Abilities

• Knowledge of current Work First Family Assistance policy, Family and Children's Medicaid policy and Food Stamp policy.
• Ability to work with and from other caseworkers' incomplete work.
• Ability to change tasks suddenly.
• Ability to read and comprehend program policy/procedures and relay to other staff.
• Ability to work without constant supervision.
• Ability to speak to community groups regarding the Work First Family Assistance Program.

Typical Qualifications

Minimum Qualifications

• Graduation from high school or GED and two (2) years of experience as an Income Maintenance Caseworker or closely related experience
• A higher education level may be considered as a substitution for all or part of the experience requirement

Special Qualifications

Two years of experience as an Eligibility Caseworker with Guilford County or similar public agency. Must possess a valid driver's license issued by the State of North Carolina.

Preferred Qualifications

A Bachelor's degree or higher in a related field.

Supplemental Information

Residency Requirement

Candidate must reside within a two-hour driving radius of Guilford County to be considered for employment.

Transcripts Are Required.

Copy of transcript must be submitted with application for consideration. Official college transcripts required at time of hire.

Physical Demands

• Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading.

May Require Driving

This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

Special Note

This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities check list which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.

Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.

We are excited about the opportunity of having you as a prospective new employee!

You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?

Below are a few of the reasons why we love working for Guilford County.

• We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
• Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
• We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
• Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
• 13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.
• Employer contributes 5% into your 401(k) - no match required.
• Enrollment in the State Retirement Plan by contributing 6%.
• Longevity pay beginning at five years of service.
• We provide a $10,000 Life and AD&D benefit to eligible employees.
• Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
• Voluntary Life, AD&D, Short-Term and Long-Term Disability.