Lead Dynamics 365 CE Functional Configuration – $135K–$145K + Benefits

Pearson Carter; Dallas (TX); Híbrido; USD 135.000 - 145.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

Pearson Carter Limited in Dallas, TX seeks an experienced Dynamics 365 CE Functional Configuration Manager to own the enterprise CRM platform, driving functional design, hands-on configuration and continuous improvement across key customer-facing applications.

This strategic individual contributor role combines deep Dynamics 365 CE expertise with strong business process knowledge and stakeholder management, with a four-day onsite pattern and one day from home.

Formación

• 7+ years working with Microsoft Dynamics 365 CE/CRM and related modules.
• Proven ability to gather requirements and map business processes.
• Experience designing and configuring CRM solutions with stakeholder input.

Responsabilidades

• Design, configure and optimise Dynamics 365 Sales, Customer Service, Field Service and Customer Insights.
• Build and maintain workflows, forms, business rules and automation using Power Platform.
• Partner with Sales, Customer Service, Logistics and IT to translate requirements into solutions.
• Own the functional roadmap and assess impact of platform updates.
• Establish configuration standards and low-code/no-code best practices.
• Coordinate testing, UAT and system documentation.
• Collaborate with developers and external partners on extensions when needed.

Conocimientos

Dynamics 365 CE

Stakeholder management

Business process mapping

Power Platform

Autonomous work

Herramientas

Power Platform

Dataverse

Power Automate

Descripción del empleo

Lead Dynamics 365 CE Functional Configuration – 135K–145K Benefits

Location: Dallas, TX – 4 days onsite
Job Type: Full-time, permanent

Job Overview

We are seeking an experienced Dynamics 365 CE Functional Configuration Manager to take ownership of an enterprise CRM platform, driving functional design, hands‑on configuration and continuous improvement across key customer-facing applications.

This is a strategic individual contributor role, ideal for someone who combines deep Dynamics 365 CE expertise with strong business process knowledge and stakeholder management skills.

Key Responsibilities

• Design, configure and optimise Dynamics 365 Sales, Customer Service, Field Service and Customer Insights.
• Build and maintain workflows, forms, business rules, views and automation using Power Platform, Power Automate and Dataverse.
• Partner with Sales, Customer Service, Logistics and IT stakeholders to translate business requirements into scalable solutions.
• Own the functional roadmap and assess the impact of Microsoft platform updates.
• Establish configuration standards and low‑code/no‑code best practices.
• Coordinate testing, user acceptance testing (UAT) and system documentation.
• Work with developers and external partners on custom extensions where required.

Required Experience

• 7 years of experience with Microsoft Dynamics 365 CE/CRM.
• Strong functional expertise across Dynamics 365 Sales and Customer Service.
• Knowledge of Customer Insights, Field Service and Power Platform.
• Experience with requirements gathering, business process mapping and solution design.
• Background supporting enterprise CRM implementations and enhancements.
• Strong stakeholder management, communication and problem‑solving skills.
• Ability to work autonomously and influence stakeholders across the business.

Salary & Package

• 135K–145K base salary.
• Full-time permanent position.
• Benefits package.
• Dallas-based hybrid working: 4 days onsite and Monday working from home.

Experience in manufacturing, consumer goods, retail or distribution environments would be advantageous. Relevant Microsoft certifications are also beneficial.