Lead Dynamics 365 CE Configuration & Optimization

Pearson Carter Limited; Dallas (TX); Híbrido; USD 135.000 - 145.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

Pearson Carter Limited in Dallas, TX seeks an experienced Dynamics 365 CE Functional Configuration Manager to own the enterprise CRM platform, driving functional design, hands-on configuration and continuous improvement across key customer-facing applications.

This strategic individual contributor role combines deep Dynamics 365 CE expertise with strong business process knowledge and stakeholder management, with a four-day onsite pattern and one day from home.

Formación

• 7+ years working with Microsoft Dynamics 365 CE/CRM and related modules.
• Proven ability to gather requirements and map business processes.
• Experience designing and configuring CRM solutions with stakeholder input.

Responsabilidades

• Design, configure and optimise Dynamics 365 Sales, Customer Service, Field Service and Customer Insights.
• Build and maintain workflows, forms, business rules and automation using Power Platform.
• Partner with Sales, Customer Service, Logistics and IT to translate requirements into solutions.
• Own the functional roadmap and assess impact of platform updates.
• Establish configuration standards and low-code/no-code best practices.
• Coordinate testing, UAT and system documentation.
• Collaborate with developers and external partners on extensions when needed.

Conocimientos

Dynamics 365 CE

Stakeholder management

Business process mapping

Power Platform

Autonomous work

Herramientas

Power Platform

Dataverse

Power Automate

Descripción del empleo

Pearson Carter Limited in Dallas, TX seeks an experienced Dynamics 365 CE Functional Configuration Manager to own the enterprise CRM platform, driving functional design, hands-on configuration and continuous improvement across key customer-facing applications.

This strategic individual contributor role combines deep Dynamics 365 CE expertise with strong business process knowledge and stakeholder management, with a four-day onsite pattern and one day from home.