Lead Dock Operations Supervisor

Lanter-Delivery-Systems,-LLC; Whitestown (IN); On-site; USD 42,000 - 46,000; Full time

Job summary

Lanter Delivery Systems in Whitestown, IN is seeking a full-time Lead for the dock to supervise loading/unloading and ensure on-time, accurate deliveries. You will coach dock staff, enforce safety and company standards, and support team performance while maintaining high service levels.

The role requires leadership experience, forklift operation, and strong communication, with typical hours Monday–Saturday and 40–45 hours per week, including evenings or weekends as needed.

Qualifications

• Superior verbal and written communication skills with people at all levels.
• Strong leadership, customer service and interpersonal skills.
• Excellent time management, organizational skills, and attention to detail.
• Ability to take initiative & problem solve while applying critical thinking to decisions.
• Analytical and technical capacity.

Responsibilities

• Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
• Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
• Support a team of dock team members, ensuring procedures and policies are being followed.
• Coach team members as needed, praising, and reinforcing positive behaviors to encourage repeat performance as well as redirecting behaviors to stop negative performance.
• Document interactions in a timely manner.
• Train and develop freight handlers.
• Provide all team members with the tools and resources needed to be successful.
• Ensure safe and efficient loading and unloading of all freight.

Skills

Leadership

Communication

Time management

Problem solving

Analytical thinking

Tools

Microsoft Office

Forklift

Job description

Lanter Delivery Systems in Whitestown, IN is seeking a full-time Lead for the dock to supervise loading/unloading and ensure on-time, accurate deliveries. You will coach dock staff, enforce safety and company standards, and support team performance while maintaining high service levels.

The role requires leadership experience, forklift operation, and strong communication, with typical hours Monday–Saturday and 40–45 hours per week, including evenings or weekends as needed.