Lead Dispensary Associate (Full-Time)

Canopy USA; Shrewsbury (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k)

Job summary

The Botanist, a Canopy USA subsidiary, is seeking a Lead Dispensary Associate in Massachusetts. You will educate patients, handle customer service, manage inventory and cash with the Dispensary Manager, and maintain records in compliance with state law. Strong communication and reliability are essential.

Join a team focused on safety, accuracy, and a welcoming patient experience in a fast-paced cannabis retail setting. E-Verify participation and equal opportunity employer statements are included.

Qualifications

• Requires a high school diploma or equivalent.
• 2+ years in a fast-paced client-service industry preferred.
• Background check as required by state law.
• Experience with POS systems and basic office software.
• Strong customer service and communication skills.

Responsibilities

• Greet members in person or by phone and manage appointments.
• Maintain member records in compliance with laws and company policy.
• Educate patients on cannabis products, safe dosage and usage.
• Assist with inventory and cash management alongside the Dispensary Manager.
• Keep a clean, safe and welcoming environment at the facility.

Skills

Customer service

Cash handling

POS systems

Interpersonal skills

Communication

Education

High school diploma

Post-secondary education preferred

Tools

Word

Excel

Office equipment

Job description

Why The Botanist?

The Botanist is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

Who you’ll work for:

The Botanist

Our Culture

Here at Canopy USA, LLC, we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About the Role: Lead Dispensary Associate

The Lead Dispensary Associate is responsible for all Dispensary Associate duties and responsibilities including interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management as well as interacting with local service providers. The Lead Dispensary Associate will be cross trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting patients when the Security Guard is otherwise occupied.

How You’ll Make a Difference

• Greets members in person or on the phone; schedules appointments; oversees member intake and renewal procedures
• Maintains member records in compliance with State law and Company policy
• Answers questions about the law and the Company from members and others
• Assists members in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine
• Assists the Dispensary Manager with inventory and cash management, daily and weekly
• Maintains a clean, safe, welcoming environment inside and outside the facility
• Other duties may be assigned by the Dispensary Manager according to Company needs

Requirements

Skills to be Successful:

• High school diploma or equivalent

$18.50-$19/hr.

• 2 years post-secondary education in a related field preferred
• 2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred
• State mandated background check
• Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
• Familiarity with history and varieties of medical marijuana preferred but not required
• Outstanding phone and in-person customer service skills
• Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
• Demonstrated proactivity, flexibility, adaptability and multi-tasking
• Ability to maintain confidentiality and ethical conduct
• Skill in accurate cash management and inventory control
• Strong written and oral interpersonal communication skills
• Ability to effectively plan and prioritize
• Ability to focus, attention to detail
• Ability to work effectively as part of a team
• Absolute reliability and honesty

Perks & Benefits:

• Full suite of medical, dental, and vision insurance
• Paid parental leave
• 401 (k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and ADD&D
• Pet insurance
• FSA and HSA available
• *Based on eligibility.

Schedule

• 5, 8-hour shifts
• Night and weekend availability
• **Subject to change as business needs.

Work Environment And Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

• Must be able to work quickly but efficiently, while maintaining the integrity of the product.
• Light to moderate lifting of up to 50 lbs; heavier weights with assistance.
• Must be able to stand for prolonged periods of time.
• Must adhere to facility general hygiene requirements.
• Capacity to stay focused on the task at hand.

DISCLAIMER

This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of employees assigned to this job.

E-Verify Participation Notice

This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What is E-Verify? E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Code Of Conduct

All employees are expected to represent the values and maintain the standards contained in the Code of Conduct.

The Botanist is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in The Botanist. If you need assistance with completing an online application due to a disability, please send a request to [e-mail]. Please be sure to include “Accommodation Request” in the subject line.