Dispensary Associate

Canopy USA; Canton (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Pet insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

Job summary

Greenleaf Apothecaries, a Canopy USA subsidiary, seeks a Dispensary Associate in Ohio. You will engage customers face-to-face and by phone, educate on products, and support inventory and cash management. The role requires strong communication, reliability, and a willingness to work nights and weekends in a fast-paced environment.

Benefits include medical, dental, vision, 401(k), life and disability insurance, PTO, holidays, and other leave options. E-Verify is part of the hiring process.

Qualifications

• Strong verbal and written communication with customers and colleagues.
• Dependable team player with ability to work weekends.
• Experience in fast-paced customer service environment; cannabis knowledge is a plus.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Accurately process point-of-sale transactions and verify order accuracy.
• Resolve inquiries professionally and escalate if needed to maintain service standards.
• Perform end-of-day closing procedures in POS system and report variances.
• Adhere to SOPs, state regulations, and patient confidentiality.
• Maintain a clean, organized workspace and assist with sanitizing tools.

Skills

Verbal communication

Written communication

Team player

Customer service

Tools

Microsoft Word

Excel

PowerPoint

Outlook

POS software

Patient data management software

Job description

Why Greenleaf Apothecaries?

Greenleaf Apothecaries is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through Greenleaf Apothecaries, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

Who you’ll work for:

Greenleaf Apothecaries

Our Culture

Here at Canopy USA, LLC, we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About the Role: Dispensary Associate

The Dispensary Associate is responsible for interacting with, educating, and advising customers face-to-face and by phone, record-keeping, assisting with inventory and cash management and interacting with local service providers. The Dispensary Associate will be cross-trained in all order fulfillment activities which include preparing orders, entering product information, calling customers with product requests, checking ID’s and admitting customers. Excellent work environment with a full benefit package offered including medical, dental, vision, 401(k) plan, pet insurance, life insurance, short- and long-term disability insurance, paid time off, holidays, and other paid leaves of absence.

How You’ll Make a Difference

• Provide excellent customer service to all customers and communicate in a positive and friendly manner in person and on the phone.
• Accurately process all point-of-sale transactions and verify order accuracy
• Resolve customer inquiries with professionalism while diffusing stressful situations. Partner with a member of management for assistance as needed to ensure high standard of customer service
• Perform end-of-day closing procedures in POS system & investigate any variances at the end of shift. Report any variances to closing manager to ensure effective communication & resolution.
• Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality and Company policies and procedures
• Maintain a clean & organized working environment and assist team in sanitizing work area and tools (phone, keyboard etc.)
• Other duties as assigned

Requirements

Skills to be Successful:

Education And Experience

• Proficient verbal and written communication skills, including ability to effectively communicate with customers and colleagues
• Dependable team player with great work ethic and ability to work 2-3 Saturdays per month
• Experience in a fast paced customer service role preferred
• Medical Marijuana knowledge a plus

Computers And Technology

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Ability to learn, navigate and accurately utilize the company’s Point of Sale & Patient data management software systems

Schedule

• Night and weekend availability
• Subject to change as business needs.

Work Environment And Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

• Must be able to work quickly but efficiently, while maintaining the integrity of the product.
• Light to moderate lifting of up to 50 lbs; heavier weights with assistance.
• Must be able to stand for prolonged periods of time.
• Must adhere to facility general hygiene requirements.
• Capacity to stay focused on the task at hand.

DISCLAIMER

This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of employees assigned to this job.

E-Verify Participation Notice

This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What is E-Verify? E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Code Of Conduct

All employees are expected to represent the values and maintain the standards contained in the Code of Conduct.

Greenleaf Apothecaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status.