Lead Dispatch

Acqualina Resort & Residences on the Beach; Town of Florida (NY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Program

Paid Holidays and Vacation

Complimentary Parking and Meals in Ded

Tuition Reimbursement

Discounts on Food & Beverage, Spa, and

Job summary

Acqualina Resort & Residences on the Beach is seeking a Security professional to monitor assigned areas and ensure a safe guest and team environment.

You will respond to emergencies, assist in supervising Security Officers, and ensure adherence to hotel policies and procedures. A strong emphasis on English fluency, calm decision-making, and teamwork is required.

Qualifications

• Criminal-free record is essential.
• High school graduate or equivalent.
• Fluency in English both verbal and non-verbal is essential.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide).
• Ability to work with minimal supervision and in a team.
• Follow directions thoroughly and maintain guest confidentiality.

Responsibilities

• Monitor and patrol assigned areas to maintain a safe environment.
• Respond to emergencies and disturbances as needed.
• Provide leadership to Security Officers during shifts and ensure tasks are completed.
• Assist Shift Supervisor and staff posts while adhering to policies.

Skills

English fluency

Attention to detail

Communication skills

Team collaboration

Calm under pressure

Education

High school diploma

CPR certification

Job description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU!JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

• Competitive Wages
• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs

JOB OVERVIEW

Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed. Provides leadership to the Security Officers on the Lead Officers assigned shift. Assists the Shift Supervisor in the leadership of his assigned shift, ensures Security Officers complete their tasks, staff their posts and adhere to the Policy and Procedures of Acqualina Resort & Spa and the Departmental Directives of the Acqualina Resort & Spa Security Department. Ability to perform the function of Shift Supervisor in their absence.

REPORTS TO

Shift Supervisor or in their absence the Security Manager

SUPERVISES

All Security Officers/Dispatchers

WORK ENVIRONMENT

All areas of Hotel and surrounding property.

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Longer periods in stationary standing position
• Walking long distances

KEY RELATIONSHIPS

Internal: All Hotel staff.

External: Hotel Guests/Visitors, Police Department, Fire Department, vendors and contractors.

QUALIFICATIONS

Essential

• Criminal-free record.
• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Work a flexible schedule/weekends/holidays

Desirable

• High School Diploma.
• 2 years experience.
• Experience with computers.
• Ability to input and access information in the property management system/computers.
• Experience in Hospitality Industry in similar position.
• Previous guest relations training.
• Certification of previous training in alcohol awareness program.
• Knowledge of local laws, investigative methods and fire safety.
• Certification in CPR and basic first aid.
• Fluency in a second language, preferably Spanish or Creole or Russian is preferred.
• Valid State of Florida driver’s license.
• Excellent driving record.
• Able to drive all Company Vehicles.

PHYSICAL ABILITIES

Essential

1. 1. Exert physical effort in transporting 40 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 12 inches.
4. 4. Remain in active for 8 hours throughout work shift.
5. 5. Satisfactorily communicate with guests, management and co-workers to their understanding.
6. 6. Ability to walk extended periods of time.