Housekeeping Manager

Acqualina Resort & Residences on the Beach; Town of Florida (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Wages

Medical, Dental, Vision Insurance

Life Insurance

401K Program

Paid Holidays and Vacation

Outstanding Recognition and Awards | 

Effective Training Programs

Tuition Reimbursement

Complimentary Parking and Meals in Ded

Preferred Pricing on Food and Beverage

Spa Treatments and Retail Purchases

Management Programs to Progress onYour

Health and Wellness Fairs

Job summary

Acqualina Resort & Residences on the Beach is seeking a Housekeeping Manager to oversee the department in the absence of senior leadership. You will supervise, train and inspect performance of all housekeeping staff, ensuring resort standards are met and guest service remains optimal.

Ideal candidates have 2 years of housekeeping supervision experience in a luxury setting, fluent English, and strong knowledge of cleaning techniques and safety standards.

Qualifications

• 2 years of housekeeping supervisor experience
• Supervisory experience in luxury resort environment
• Knowledge of AAA, Forbes and LHW standards
• Knowledge of cleaning techniques and chemical handling; equipment use
• High school graduate or equivalent
• Fluent in English (verbal and non-verbal)
• Compute mathematical calculations
• Computer literacy
• Ability to perform job functions with attention to detail
• Ability to prioritize and organize
• Ability to stay calm and resolve problems with good judgment
• Ability to follow directions thoroughly
• Ability to understand guest service needs
• Ability to work cohesively with team
• Ability to work with minimal supervision
• Maintain confidentiality of guest information
• Ascertain departmental training needs and provide training
• Direct staff performance and follow up with corrections

Responsibilities

• Oversee all aspects of the Housekeeping department in the absence of the Executive Director and Assistant Director.
• Supervise, train and inspect performance of all housekeeping staff.
• Assist to ensure optimum service to guests.
• Report to Director of Housekeeping.
• Supervise all housekeeping staff and maintain standards.

Skills

Housekeeping supervision

Luxury resort experience

English fluency

Mathematical calculations

Computer literacy

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Property management system

Job description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU!JOIN OUR DREAM MAKER CULTURE

“We look for people with great hearts who care and are passionate and want to be part of the Acqualina Difference.”

Deborah Yager Fleming, CEO and Partner

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

• Competitive Wages
• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs

JOB OVERVIEW

The Housekeeping Manager position oversees all aspects of the Housekeeping department in the absence of the Executive Director of Housekeeping and the Assistant Director of Housekeeping. Supervises, trains and inspects the performance of all Housekeeping staff including but not limited to, Supervisors, Lead Attendants, Laundry Attendants, Dry Cleaning Attendants, Dispatchers, House Persons, Room Attendants, Turn Down Attendants, Seamstress/Tailor and Public Area Attendants, ensuring that all procedures are completed to the resort’s standards.Assist where necessary to ensure optimum service to guests.

REPORTS TO: Director of Housekeeping

SUPERVISES: All Housekeeping staff

WORK ENVIRONMENT:

All guest rooms; guest corridors, service areas, elevators, stairwells and linen closets, staff restrooms; public areas; laundry and uniform areas; and storage closets.

KEY RELATIONSHIPS:

Internal: Staff in all departments.

External: Resort guests/visitors and outside contractors.

QUALIFICATIONS

Essential:

• 2 years of experience as a housekeeping supervisor.
• Supervisory experience in luxury resort environment.
• Knowledge of AAA, Forbes and LHW standards
• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
• High school graduate, or experience equivalent there of.
• Fluency in English both verbal and non-verbal. Provide legible communication.
• Compute mathematical calculations.
• Computer literacy
• Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent resort data.
• ascertain departmental training needs and provide such training.
• direct performance of staff and follow up with corrections when needed.

Desirable:

• Fluency in a foreign language, preferably Spanish.
• Previous guest relations training.
• Ability to input and access information in the property management system/computers.
• Experience with Forbes, AAA and LHW standards and requirements

PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 40 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 12 inches.
4. 4. Satisfactorily communicate with guests, management and co-workers to their understanding.