Lead Digital Product Manager, Customer Experience

Evergy

Kansas City (MO)

Híbrido

USD 85 000 - 113 000

Tempo integral

Há 11 dias

Uma candidatura completa num minuto

Currículo e carta de apresentação personalizados, prontos a enviar.

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Resumo da oferta

Evergy is seeking a Digital Product Manager to lead cross-functional teams in Kansas City, responsible for end-to-end management of digital products across systems integrations, web, mobile app, IVA, and outbound categories. The role drives adoption, customer experience, and performance through data-driven strategies and strong collaboration with IT, marketing, and business units.

The position requires guidance on KPIs, stakeholder management, and the ability to develop innovative digital

Qualificações

Bachelor's degree in Business Administration, Marketing, Information Technology or a related discipline is required. Master's Degree is a plus.
Experience in project management, product management, new product development, digital marketing is preferred but not required.
Experience leading and managing cross-functional teams comprised of information technology, marketing, product management and other business areas is preferred but not required.
Experience in digital marketing strategy, ROI, vendor and partner management, contract management and budget management responsibility is preferred but not required.

Responsabilidades

Develops and executes strategies for new and existing digital products to increase adoption, enhance the customer experience, and exceed goals.
Leads and manages internal stakeholders, external vendors, and technology partners to achieve goals related to customer engagement and experience, self-service, automation, and financial targets.
Develops and communicates key performance indicators (KPIs) to measure outcomes, product performance and user experiences.
Researches and develops new product ideas for consideration and implementation. Evaluates solutions and writes business cases to advocate for company adoption.
Leads the requirements development for applying technology to satisfy business needs.
Analyzes data, user requirements, use cases, procedures, and problems to automate or improve existing customer self-service capabilities.
Defines and documents user interfaces, support systems and data requirements.
Develops workflows, use case diagrams, dataflow, and other documentation supporting digital design.
Develops and analyzes test plans, and test scripts and evaluates test results to determine compliance with test plans and established business processes.
Coordinates and creates training documentation.