Lead Devops Engineer (GovCloud)

BMC Helix; New York (NY); Hybrid; USD 133,000 - 222,000; Full time

Job summary

BMC Helix is seeking a Lead DevOps Engineer to drive ITOM delivery across global cloud data centers. You will design and govern scalable CI/CD pipelines, automate deployments, and improve reliability on AWS GovCloud, Google Cloud, and Oracle Cloud.

You will work with product teams, contribute to security posture, and mentor junior engineers to ensure resilient ITOM services at scale. Join a team of curious builders at Helix who value impact, collaboration, and excellence.

Qualifications

• 8–10+ years in a DevOps role.
• Strong experience with Kubernetes and Helm charts.
• Ability to obtain US Secret Security Clearance.

Responsibilities

• Lead monthly deployments and upgrades of the ITOM SaaS suite across 20+ global data centers, including AWS GovCloud (IL4 and IL5).
• Oversee semi-annual upgrades of services like Victoria Metrics, OpenSearch, Redis, and Kafka across AWS, Oracle, and Google Cloud.
• Migrate customers between ITOM instances, apply hotfixes, implement change requests, and resolve service requests.
• Remediate monitoring alerts, drive automation initiatives, and establish repeatable, reliable processes that scale.

Skills

Kubernetes

Shell scripting

Python

Java

CI/CD pipelines

Terraform

Education

Bachelor’s Degree in related field

Tools

Jenkins

Spinnaker

Terraform

Ansible

Git

OpenSearch

Job description

Looking for more details about our benefits? You can also learn all about them by clicking HERE
This Is Helix. Powered by You.
At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard – this is the place for you!

Lead Devops Engineer

At BMC, we help global enterprises run and reinvent their businesses with cutting-edge technology. Our BMC Helix portfolio delivers modern, cloud-native SaaS solutions for IT Service Management (ITSM), IT Operations Management (ITOM), and AIOps.
Within IT Operations Management (ITOM), BMC Helix empowers organizations to proactively monitor, diagnose, and remediate issues across complex hybrid and multi-cloud environments. We’re building intelligent automation that keeps mission-critical systems resilient, scalable, and secure.
Now, we’re looking for a Lead DevOps Engineer to join our team and play a pivotal role in shaping the future of ITOM delivery.

Here is how, through this exciting role, YOU will contribute to BMC’s and your own success:

• Lead monthly deployments and upgrades of the ITOM SaaS suite across 20+ global data centers, including AWS GovCloud (IL4 and IL5).
• Oversee semi-annual upgrades of services like Victoria Metrics, OpenSearch, Redis, and Kafka across AWS, Oracle, and Google Cloud.
• Migrate customers between ITOM instances, apply hotfixes, implement change requests, and resolve service requests.
• Remediate monitoring alerts, drive automation initiatives, and establish repeatable, reliable processes that scale.

To ensure you’re set up for success, you will bring the following skillset & experience:

• 8-10+ years of experience in a DevOps role
• Bachelor’s Degree in a related field; certifications such as ITIL, MCSE, VCP, AWS, GCP, OCI are a plus
• Ability to obtain US Secret Security Clearance
• Strong experience with Kubernetes, including Helm charts
• Proficiency in Shell scripting (absolute must); additional scripting/automation experience with Python and Java is desirable
• Hands-on experience implementing CI/CD pipelines using tools such as Jenkins and Spinnaker, following best practices
• Solid knowledge of Terraform (must-have); Ansible experience is a plus
• Familiarity with version control systems (Git) and project management tools (JIRA)
• Experience with AWS (including GovCloud), Google Cloud, and Oracle Cloud
• Proficient in AWS managed services such as Kafka, OpenSearch, ElastiCache, and Postgres/RDS
• Basic knowledge of networking concepts
• Experience with monitoring tools such as Kibana, Fluentbit, Clickhouse; knowledge of Victoria Metrics is a bonus

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC Helix salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of Helix’s employee compensation package. Other rewards may include a variable plan and country specific benefits.
At Helix, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $132,975 - $221,625