Lead Device Technician – Mobile Plasma Deployment

Arkkosoft; Maryland; On-site; USD 85,000 - 110,000; Full time

Job summary

Arkkosoft seeks a Device Technician Lead to join a traveling team supporting the Innovation Department with deploying a plasma collection device as a trained operator and service technician. You will be the onsite resource for post go-live support and operation of the device.

The role requires hands-on pheresis procedure execution, donor interaction, and troubleshooting, with travel across the United States up to 80% and extended hours as needed.

Qualifications

• High School Diploma or equivalent.
• 6+ months of experience in a medical/healthcare environment preferred.
• Specialized medical or phlebotomy training preferred.

Responsibilities

• Perform all aspects of the pheresis procedure and plasma collection per SOPs, including donor setup, monitoring, and disconnect.
• Conduct venipuncture to begin the pheresis process in compliance with SOPs and FDA guidelines.
• Evaluate donor vein performance, identify problems, and adjust the process to ensure donor safety and positive experience.
• Educate new donors on therapeutic products made from donated plasma, screening, nutrition, policies, and fees; answer donor questions accurately.
• Maintain alertness to donor reactions and assist with reactions or notify staff as needed.
• Record incidents during pheresis using a PDA, including alarms, volume variances, and adverse events.
• Provide guidance and technical training on processes to donor floor staff and other personnel.
• Perform calibrations and verify maintenance per SOPs; address complex equipment alarms or donor issues.
• Ensure device documentation is clear and communicated; escalate decisions, risks, and opportunities for successful deployment.
• Troubleshoot equipment failures, document incidents, remove/replace equipment, and complete required calibrations or repairs.
• Model and reinforce excellent customer service to team members, site employees, and vendors.
• Perform other job-related duties as assigned.

Skills

English Proficiency

Organizational Skills

Self-Motivated

Initiative & Calmness

Education

High School Diploma

Job description

Arkkosoft seeks a Device Technician Lead to join a traveling team supporting the Innovation Department with deploying a plasma collection device as a trained operator and service technician. You will be the onsite resource for post go-live support and operation of the device.

The role requires hands-on pheresis procedure execution, donor interaction, and troubleshooting, with travel across the United States up to 80% and extended hours as needed.