Field Service Technician

IntePros; Georgia; On-site; USD 60,000 - 90,000; Full time

Job summary

IntePros is seeking a hands-on Field Services Technician to support nationwide deployment and installation of apheresis/plasma collection equipment across Plasma centers throughout Georgia, South Carolina, and North Carolina.

The Device Technician will travel to plasma centers to prepare, install, test, troubleshoot, and validate new equipment while providing onsite technical support to center personnel. This role emphasizes deployment over ongoing maintenance, with up to 80% travel.

Qualifications

• Requires High School Diploma or equivalent; technical or biomedical equipment training preferred.
• At least 1 year in technical support, medical devices, field service, or related environment preferred.
• Hands-on troubleshooting with technical, mechanical, electronic, or medical equipment preferred.

Responsibilities

• Support installation and deployment of plasma collection devices at Plasma centers, including preparation, setup, installation verification, testing, and operational readiness.
• Collaborate with vendors, project teams, and center personnel to ensure proper installation, configuration, testing and readiness.
• Perform installation verification, operational qualification, functional testing, and device readiness checks.
• Troubleshoot technical and equipment issues during installations and escalate complex problems as needed.
• Provide onsite technical support during implementation and initial stabilization to minimize disruption.
• Document installation activities, test results, troubleshooting, and equipment status per procedures.
• Communicate project status, risks, issues, and equipment concerns to project leadership.
• Assist with equipment logistics: packing, shipping, storage, and vendor returns.

Skills

Field service

Troubleshooting

Installation

Equipment testing

Documentation

Communication

Education

High School Diploma or equivalent

Technical/biomedical equipment training

Tools

Microsoft Outlook

Excel

Teams

Job description

IntePros is seeking a hands-on Field Services Technician to support the nationwide deployment and installation of apheresis/plasma collection equipment across Plasma centers throughout Georgia, South Carolina, and North Carolina.

As part of a dedicated deployment team, the Device Technician will travel to plasma centers to prepare, install, test, troubleshoot, and validate new equipment while providing onsite technical support to center personnel. This is a highly hands-on, travel-intensive position focused specifically on device deployment and implementation rather than ongoing preventive maintenance or long-term equipment management.

Responsibilities

• Support the installation and deployment of plasma collection devices at Plasma centers, including equipment preparation, setup, installation verification, testing, and operational readiness.
• Work with vendors, project teams, and center personnel to ensure equipment is properly installed, configured, tested, and ready for use.
• Perform installation verification, operational qualification activities, functional testing, and device readiness checks.
• Troubleshoot technical and equipment issues encountered during installations and elevate more complex problems to the appropriate technical resources.
• Provide onsite technical support during implementation and initial stabilization to minimize disruption to plasma center operations.
• Document installation activities, test results, troubleshooting efforts, equipment status, and other required information in accordance with established procedures.
• Communicate project status, risks, issues, and equipment concerns to project leadership.
• Assist with equipment logistics, including preparation, inventory verification, packing, shipping, storage, and vendor returns.
• Provide basic operational guidance and technical instruction to center personnel regarding newly deployed equipment and approved procedures.
• Maintain compliance with client policies, safety standards, quality requirements, regulatory expectations, and applicable SOPs.
• Support additional deployment activities and special projects as needed

Qualifications

• High School Diploma or equivalent required.
• Technical, biomedical equipment, electronics, mechanical, or healthcare-related training preferred.
• At least one year of experience in technical support, medical devices, healthcare, manufacturing, field service, equipment installation, or a related environment preferred.
• Previous experience supporting equipment installations, implementations, deployments, or operational startup activities preferred.
• Hands-on troubleshooting experience with technical, mechanical, electronic, or medical equipment strongly preferred.
• Experience working within a regulated environment is a plus.
• Strong troubleshooting, problem-solving, and organizational skills.
• Ability to work independently in the field while collaborating effectively with project teams, vendors, and onsite personnel.
• Strong written and verbal communication skills with the ability to accurately document technical activities.
• Familiarity with Microsoft Outlook, Teams, and Excel preferred.
• Ability to adapt to changing schedules, priorities, and deployment requirements.

Physical & Travel Requirements

• Extensive overnight travel required – up to 80%.
• Travel may include evenings, weekends, and short-notice assignments depending on deployment schedules.
• Extended hours, overtime, and weekend work may occasionally be required.
• Ability to lift, move, transport, and position equipment and supplies weighing up to 50 pounds independently.
• Ability to stand, walk, bend, kneel, reach, climb, and perform hands-on equipment work for extended periods.
• Work will take place within active healthcare/plasma collection environments and may involve exposure to bloodborne pathogens, hazardous chemicals, and varying temperatures.
• Appropriate Personal Protective Equipment (PPE) must be worn as required.