Lead Desktop Engineer - Trading Floor Support

Cognizant

Princeton (NJ)

On-site

USD 80,000 - 92,000

Full time

9 days ago

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Job summary

Cognizant in Princeton, NJ seeks a Desktop Engineer to provide technical and operational support for traders and front-office teams, ensuring high availability of trading apps, market data platforms, and trading-floor infrastructure.

You will support Bloomberg Terminal, Refinitiv Eikon, Reuters, and OMS/EMS, troubleshoot desktops and multi-monitor setups, log incidents in ServiceNow, and coordinate with IT and vendor teams for rapid resolutions.

Qualifications

Minimum 4–8 years of experience in trader/financial IT support.
Experience supporting trading floor technologies and market data platforms.
Strong Windows/Mac desktop troubleshooting and service coordination.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms and trading floor infrastructure.
Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa and OMS/EMS applications.
Troubleshoot issues related to trading applications, market data feeds, desktops, laptops and multi-monitor workstations.
Provide onsite and remote support to traders in a fast-paced high-pressure environment.
Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
Coordinate with application, network, infrastructure and vendor teams for issue resolution.
Perform software installations, upgrades, user access management and hardware deployments.
Maintain documentation and follow ITIL-based support processes.
Experience supporting Bloomberg, Refinitiv/Eikon, Reuters and trading floor technologies.
Strong communication, stakeholder management and problem-solving skills.