Lead Data Center Support Services Technician

Oracle; Reston (VA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Oracle Corporation in Reston, VA seeks a data center operations lead to ensure resilience and availability of critical infrastructure. You will sign off on change activities, drive standardization of SOPs across regions, and partner with engineering and security teams to prevent incidents and automate workflows.

The role requires TS/SCI clearance with polygraph, a CS/IS degree (or equivalent certs) and real-world data center experience in a mission-critical environment.

Formación

• Active TS/SCI with polygraph required.
• BS in CS or IS; A+/Security+/Network+ certs acceptable.
• 2–5 years data center experience; 4 years for development preferred.
• Experience in mission-critical operations environment.
• Ability to lift up to 50 lbs and climb a 9 ft ladder.
• Thorough understanding of data center design, electrical and cooling systems.
• Strong copper/fiber cabling skills (looming, termination, testing).

Responsabilidades

• Lead complex data center hardware support activities to ensure resilience, reliability and availability.
• Escalate and coordinate incidents; perform cross-functional triage and root-cause analysis.
• Drive long-term corrective actions and preventive measures.
• Collaborate with engineering, capacity, networking and security teams to implement improvements.
• Mentor junior staff and promote best practices across the team.

Conocimientos

TS/SCI clearance with polygraph

Data center operations

Linux/Windows CLI

Networking fundamentals

Troubleshooting

Educación

BS in Computer Science or Information Systems

A+/Security+/Network+ certification

Herramientas

iLO

Descripción del empleo

Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.

Requirements:

• Active TS/SCI security clearance with polygraph
  Bachelor of Science degree in Computer Science, Information Systems, OR A+, Security+, Network+ certification
• Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered.
• Prefer 2-5 years of data center experience; 4 years for development preferred
• Experience working in a mission-critical operations environment.
• The position has a physical component requiring the ability to lift to 25Kg and may require working in cramped spaces or elevated locations.
• Thorough understanding of data center design, including electrical and cooling plant & and operation thereof.
• Airflow management (hot aisle, cold aisle, containment etc.)
• Rack, and stack equipment including commissioning of new racks.
• Strong structured cabling skills on fiber & and copper (e.g looming, term & test).
• Fully competent in own area of expertise-anticipates problems and develops contingency plans
• Able to carry out directive without supervision
• Able to resolve issues on their own and apply stop gaps for damage control
• Able to address not just technicians, but management as well
• Able to coordinate with peer level IC’s and formulate solutions to a multitude of problems.
• Able to guide junior technicians and instruct them on proper etiquette and protocol
• Able to lift 50lbs.
• Able to climb a 9 ft. ladder.
• Ability to stand for up to 12 hours

Required systems & hardware expertise:

• Systems administration (Linux and/or Windows Servers -especially command line based).
• Hardware repair, diagnosis & break/fix.
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting).
• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO).
• Base Operating System Installs and Configuration.
• Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, Serial communication etc.

Please note: Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.