Lead Data Center Support Services Technician

Oracle; Reston (VA); On-site; USD 66,200 - 132,400; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Plan with company match

Flexible vacation time

Job summary

Oracle is looking for a motivated individual to lead data center hardware support services in Reston, Virginia. The successful candidate will oversee lifecycle management for servers, ensuring high availability and reliability.

This role requires active TS/SCI clearance and a Bachelor's degree in Computer Science or related fields. The candidate should possess 2-5 years of data center experience and strong troubleshooting skills.

We offer competitive compensation and comprehensive benefits, including health insurance and a 401(k) plan with company match.

Qualifications

• Active TS/SCI security clearance with polygraph.
• 2-5 years of data center experience preferred.
• Thorough understanding of data center design.
• Able to lift 50lbs and climb a 9 ft. ladder.

Responsibilities

• Leads complex data center hardware support services.
• Oversees lifecycle management for servers and components.
• Owns the escalation queue and directs complex investigations.
• Mentors technicians and sets expectations for execution quality.

Skills

Systems administration (Linux and/or Windows Servers)

Hardware repair, diagnosis & break/fix

Networking fundamentals (DNS, TCP/IP)

Structured cabling skills (fiber & copper)

Education

Bachelor of Science degree in Computer Science, Information Systems, OR A+, Security+, Network+ certification

Tools

SSH

Telnet

RDP

DNS

Job description

Job Description

Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross‑functional triage, root‑cause analysis, and long‑term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops teammates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.

Responsibilities

• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives

Datacenter Services Operations – Network Configuration, Installation, and Augmentation

• Leads the planning, risk assessment, and execution governance for large‑scale network builds and migrations; validates architecture, cabling, and end‑to‑end connectivity
• Defines acceptance criteria and sign‑off gates for network changes; ensures interoperability and error‑free integration with upstream and downstream systems

Technical Support and Trouble Shooting

• Owns the escalation queue and trend analysis; directs complex investigations, establishes fix‑forward plans, and ensures high‑quality documentation of resolutions within SLAs
• Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed

Safety and Compliance – Safety, Security, Compliance, and Documentation

• Governs adherence to SOPs/MOPs and site rules for all high‑risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
• Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations

Continuous Improvement

• Leads post‑incident reviews and enterprise‑level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
• Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity

Collaboration, Vendor Relations, and Leadership

• Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching
• Influences staffing and readiness plans for on‑call and peak events; models inclusive practices and cross‑team collaboration

Core Responsibilities

• Planning & Execution – drives completion of complex and/or ambiguous work areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs.
• Collaboration & Partnership – collaborates across Lines of Business to lead delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
• Problem Solving – proactively develops and shares procedures to identify and resolve complex issues, serving as the final non‑managerial escalation point for the team. Collects and reviews data and/or information to troubleshoot the most complex errors.
• Continuous Learning – models continuous learning by actively seeking to expand knowledge and learning new skills and/or tools, and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to refine and improve skills.
• Continuous Improvement – recommends, implements, and shares strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams.

Requirements

• Active TS/SCI security clearance with polygraph
• Bachelor of Science degree in Computer Science, Information Systems, OR A+, Security+, Network+ certification
• Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered.
• Prefer 2-5 years of data center experience; 4 years for development preferred
• Experience working in a mission‑critical operations environment.
• The position has a physical component requiring the ability to lift to 25Kg and may require working in cramped spaces or elevated locations.
• Thorough understanding of data center design, including electrical and cooling plant & operation thereof.
• Airflow management (hot aisle, cold aisle, containment etc.)
• Rack, and stack equipment including commissioning of new racks.
• Strong structured cabling skills on fiber & and copper (e.g looming, term & test).
• Fully competent in own area of expertise – anticipates problems and develops contingency plans
• Able to carry out directive without supervision
• Able to resolve issues on their own and apply stop gaps for damage control
• Able to address not just technicians, but management as well
• Able to coordinate with peer level IC’s and formulate solutions to a multitude of problems.
• Able to guide junior technicians and instruct them on proper etiquette and protocol
• Able to lift 50lbs.
• Able to climb a 9 ft. ladder.
• Ability to stand for up to 12 hours

Required Systems & Hardware Expertise

• Systems administration (Linux and/or Windows Servers - especially command line based).
• Hardware repair, diagnosis & break/fix.
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting).
• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO).
• Base Operating System Installs and Configuration.
• Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, Serial communication etc.

Visa Sponsorship

Please note: Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H‑1B, TN, O‑1, or F‑1 e.g. EAD, OPT, CPT, I‑20, F‑1 visa stamp etc.

Compensation

US: Hiring Range in USD from $31.83 - $63.65 per hour; from: $66,200 - $132,400 per year. May be eligible for equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non‑overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Career Level - OP5

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.