Lead Data Center Support Services Technician

Ll Oefentherapie; Maryland; On-site; USD 150,000 - 190,000; Full time

Job summary

Ll Oefentherapie seeks a senior operations lead to oversee complex data center hardware support, ensuring resilience, reliability, and availability at scale in Maryland. You will design, govern, and sign off on advanced change activities and site augmentations, driving standardization of SOPs across regions.

You will serve as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions; partner with engineering,

Responsibilities

• Lead complex data center hardware support to ensure resilience, reliability and availability at scale.
• Design, govern, and sign off on advanced change activities and site augmentations.
• Drive standardization of SOPs/MOPs across regions.

Skills

Operational leadership

Incident response

Cross-functional collaboration

Job description

Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.

Active TS/SCI security clearance with polygraph required