Lead Data Center Operations Technician

Flexential Corp.; Portland, Hillsboro (OR, OR); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, Telehealth, Dental and Vision

401(k)

HSA and FSA

Life and AD&D

Disability insurance

Flex PTO

Leave of Absence

Employee Assistance Program

Wellness Program

Rewards and Recognition Program

Job summary

Flexential is seeking a Data Center Technician III in Portland to provide 24/7 physical and technical support for customer environments. The role requires expertise in facilities infrastructure, Windows OS, PC troubleshooting, and ServiceNow-based workflows.

The candidate will mentor junior staff, manage provisioning tasks, ensure security and safety, and communicate effectively across teams while supporting escalation paths and advanced alert handling.

Qualifications

• Experience in a 24/7 production environment.
• Strong critical thinking skills.
• Proficient understanding of Windows and Microsoft operating systems.
• Knowledge of routing, subnets, and communication protocols.
• Technical aptitude and experience with building management systems (UPS, generators, HVAC, PDUs).
• Knowledge of data center operations.
• Attention to detail and ability to meet deadlines.
• Familiarity with cable standards (568A/568B).
• Excellent verbal and written communications skills.
• Proficient understanding of internal platforms and backup troubleshooting.
• High school diploma or equivalent.
• 3+ years of IT/DC support experience.

Responsibilities

• Lead and mentor DCT I and II team members by training on Technical Operations best practices and provisioning workflows.
• Serve as a trusted peer resource for operational tasks, documentation, and escalation paths.
• Own project-level responsibilities including resource allocation, task delegation, and deadlines.
• Participate in hiring and onboarding, providing feedback during interviews.
• Train peers on reporting and monitoring, including customer reports and access logs.
• Take ownership of access control systems, troubleshooting badge issues and maintaining compliance.
• Lead site safety efforts and emergency readiness, including Go-Team coordination.
• Demonstrate advanced alert response and provide remediation options.
• Interpret critical infrastructure systems and communicate impact and response procedures.
• Validate complex instructions for Remote Hands tasks and resolve discrepancies.
• Perform maintenance and PRJTASK requests with full ownership.
• Model professionalism and operational excellence to support team development.
• Demonstrate reliability in 24x7x365 operations and varied shifts as needed.

Skills

24/7 environment

Critical thinking

Windows OS

Networking basics

BMS & power

Data center ops

Attention to detail

Cable standards 568A/B

Verbal & written comms

Backup troubleshooting

Education

High school diploma or equivalent

Tools

ServiceNow

OpsDB

Access Logs

Job description

Flexential is seeking a Data Center Technician III in Portland to provide 24/7 physical and technical support for customer environments. The role requires expertise in facilities infrastructure, Windows OS, PC troubleshooting, and ServiceNow-based workflows.

The candidate will mentor junior staff, manage provisioning tasks, ensure security and safety, and communicate effectively across teams while supporting escalation paths and advanced alert handling.