Data Center Operations Technician III

Flexential Corp.; Portland, Hillsboro (OR, OR); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, Telehealth, Dental and Vision

401(k)

HSA and FSA

Life and AD&D

Disability insurance

Flex PTO

Leave of Absence

Employee Assistance Program

Wellness Program

Rewards and Recognition Program

Job summary

Flexential is seeking a Data Center Technician III in Portland to provide 24/7 physical and technical support for customer environments. The role requires expertise in facilities infrastructure, Windows OS, PC troubleshooting, and ServiceNow-based workflows.

The candidate will mentor junior staff, manage provisioning tasks, ensure security and safety, and communicate effectively across teams while supporting escalation paths and advanced alert handling.

Qualifications

• Experience in a 24/7 production environment.
• Strong critical thinking skills.
• Proficient understanding of Windows and Microsoft operating systems.
• Knowledge of routing, subnets, and communication protocols.
• Technical aptitude and experience with building management systems (UPS, generators, HVAC, PDUs).
• Knowledge of data center operations.
• Attention to detail and ability to meet deadlines.
• Familiarity with cable standards (568A/568B).
• Excellent verbal and written communications skills.
• Proficient understanding of internal platforms and backup troubleshooting.
• High school diploma or equivalent.
• 3+ years of IT/DC support experience.

Responsibilities

• Lead and mentor DCT I and II team members by training on Technical Operations best practices and provisioning workflows.
• Serve as a trusted peer resource for operational tasks, documentation, and escalation paths.
• Own project-level responsibilities including resource allocation, task delegation, and deadlines.
• Participate in hiring and onboarding, providing feedback during interviews.
• Train peers on reporting and monitoring, including customer reports and access logs.
• Take ownership of access control systems, troubleshooting badge issues and maintaining compliance.
• Lead site safety efforts and emergency readiness, including Go-Team coordination.
• Demonstrate advanced alert response and provide remediation options.
• Interpret critical infrastructure systems and communicate impact and response procedures.
• Validate complex instructions for Remote Hands tasks and resolve discrepancies.
• Perform maintenance and PRJTASK requests with full ownership.
• Model professionalism and operational excellence to support team development.
• Demonstrate reliability in 24x7x365 operations and varied shifts as needed.

Skills

24/7 environment

Critical thinking

Windows OS

Networking basics

BMS & power

Data center ops

Attention to detail

Cable standards 568A/B

Verbal & written comms

Backup troubleshooting

Education

High school diploma or equivalent

Tools

ServiceNow

OpsDB

Access Logs

Job description

The Data Center Technician III role is a 24x7x365, market-based position responsible for providing physical and technical support toFlexentialcustomers and resources. A strong understanding of facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is expected in this role. A Data Center Technician III must be able to demonstrate the ability to representFlexential, both professionally and technically, during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities and Essential Job Functions

• Lead and mentor DCT I and II team members by training on Technical Operations best practices, auditing procedures, ticket analysis, communication standards, and provisioning workflows.
• Serve as a trusted peer resource, providing guidance across operational tasks, documentation, and escalation paths.
• Own project-level responsibilities, including resource allocation, task delegation, and deadline setting for provisioning and maintenance efforts.
• Participate in hiring and onboarding, offering feedback during interviews and documenting candidate evaluations.
• Train peers on reporting and monitoring, including customer-specific reports, badge/access group audits, and facilities documentation (Power, OpsDB, ServiceNow, Access Logs, Security Desk).
• Take ownership of access control systems, troubleshooting badge issues, ensuring compliance, and maintaining monitoring protocols.
• Lead site safety efforts, training others on walkthrough procedures and emergency readiness, including Go-Team coordination.
• Demonstrate advanced alert response capabilities, articulating observed conditions, answering complex questions from DCM/CIE, and providing possible solutions for remediation.
• Understand and interpret critical infrastructure systems, including one-line diagrams, fire suppression, and cooling systems; confidently communicate impact and response procedures.
• Validate and translate complex instructions for Remote Hands tasks, ensuring alignment with customer environments and resolving discrepancies.
• Perform maintenance and PRJTASK requests independently, with full ownership of execution and quality.
• Model professionalism and operational excellence, consistently reinforcing standards and supporting team development.
• Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
• Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.

Required Qualifications

• Experience in a 24/7 production environment
• Strong critical thinking skills
• Proficient understanding of Windows and Microsoft operating systems.
• Knowledge of networking like Routing, Subnets, and Communication protocols.
• Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
• Knowledge of data center operations.
• Strong attention to detail, making and keeping commitments, and meeting deadlines.
• Familiarity with cable standards, such as 568A and B pin-outs.
• Excellent verbal and written communications skills
• Proficient understanding of internal platforms and standard backup job troubleshooting.
• Strong attention to detail, making and keeping commitments and meeting deadlines.
• High school diploma or equivalent.
• 3+ years of experience working within an IT or Data Center Support environment.

Preferred Qualifications

• 4 years of experience working within an IT or Data Center Support environment.
• Network+, Security+ or pursuing similar certification.

Physical Requirements

• Ability to climb ladders and work aloft.
• Ability to work in hot and cold temperature environments.
• Ability to maneuver pallet jacks.
• Ability to liftup to50 lbs.
• Ability to pull and install cabling.
• Limited travel may be required

Base Pay Range:

Hourly salary offered for this position is estimated to be $34.00. However, the actual pay range depends on each candidate’s experience, location, and qualifications.

• Chemical
• Confined Spaces
• Electrical
• Ergonomics
• Climb ladders
• Mechanical lift
• Temperature Extremes
• Trip/Fall

At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.

Benefits of working at Flexential

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.

Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.

Flexential participates in the E-Verify program. Please click here for more information.

EEOC Statement:

Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.