Lead CX Product Insights Scientist (R&D)

Kraft Heinz; United States; Hybrid; USD 180,000 - 230,000; Full time

Job summary

Kraft Heinz is seeking a Principal Scientist for CX Product Insights to lead CX learning across the portfolio, design end-to-end CX plans, and guide cross-functional teams toward consumer-centric decisions.

You will coach teams, evaluate methods, manage multiple workstreams, and ensure data integrity and governance while collaborating with R&D, Marketing, Insights, Analytics and external partners.

Qualifications

• Bachelor's degree minimum.
• Extensive CX research experience and technical authority across multiple brands/platforms.
• Proven ability to influence product and packaging decisions.
• Strong cross-functional leadership and stakeholder management.
• Experience with quantitative/statistical interpretation in CX and product testing.

Responsibilities

• Provide CX technical leadership for the assigned portfolio, defining information needs at each development milestone.
• Architect end-to-end CX learning plans (qualitative + quantitative) from exploration to validation with clear decision framing.
• Serve as CX methodologist/SME across learning phases, aligning rigor to risk and timeline.
• Translate consumer learning into experience requirements guiding product/packaging development.
• Lead high-stakes stakeholder readouts with clear, actionable implications.
• Act as technical consultant on study designs, analysis plans, and interpretations for gate decisions.
• Evaluate and pilot emerging CX methods and analytics; document best practices and limitations.
• Coach scientists and partners through training, playbooks, and best practices.
• Audit vendor strategy and performance for portfolio capabilities and data integrity.
• Lead multiple concurrent workstreams with prioritization and strong documentation.
• Provide continuity/backup coverage for senior team.
• Ensure data integrity, privacy, and governance compliance.

Education

Bachelor's degree

Job description

Kraft Heinz is seeking a Principal Scientist for CX Product Insights to lead CX learning across the portfolio, design end-to-end CX plans, and guide cross-functional teams toward consumer-centric decisions.

You will coach teams, evaluate methods, manage multiple workstreams, and ensure data integrity and governance while collaborating with R&D, Marketing, Insights, Analytics and external partners.