Lead, Customer Success (Remote)

Uniqode; Princeville (IL); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dynamic Customer Success professional to enhance enterprise customer relationships and drive product adoption. This role offers the chance to work with industry leaders, tackle challenging projects, and contribute to a rapidly growing product that transforms business interactions. With a focus on delivering exceptional customer experiences, you will advocate for customer needs and drive expansion opportunities. Join a passionate team that values collaboration, creativity, and continuous learning, as you make a significant impact in a fast-paced environment.

Benefits

Equity ownership

Comprehensive health insurance

Mental health support

Generous paid time off

401(k) policy

$400 annual learning stipend

Qualifications

• 6+ years in managing complex customer relationships in SaaS or tech.
• Proven track record in driving expansion and customer success.

Responsibilities

• Manage relationships with enterprise customers for product adoption.
• Act as the voice of the customer, collaborating with teams.
• Drive upsell and cross-sell opportunities for long-term value.

Skills

Customer-Centric Mindset

Enterprise Account Management

Results-Driven

Excellent Communication

Collaboration

Leadership

Adaptability

Education

Bachelor's Degree in Business or related field

Job description

About Uniqode:

Uniqode is on a mission to connect the physical and digital worlds seamlessly through technology.

Over the years, we’ve become the trusted platform for over 50,000 businesses worldwide, enabling proximity marketing and driving digital engagement at scale. With 200+ million QR Code scans globally and a steep growth rate, Uniqode is at the forefront of innovation in how businesses and consumers interact.

As pioneers in digital business cards, we’re redefining how professionals and companies share contact details—offering modern, paperless solutions that are efficient and environmentally friendly.

Backed by leading investors like Accel and Telescope, we’re building not just a product but a global ecosystem. With offices in New York and Bangalore and a team spread across India and the USA, Uniqode combines the best of creativity, collaboration, and cutting-edge technology to deliver exceptional results.

About the Role:

We’re seeking a dynamic and driven Customer Success professional to join our fast-growing team. In this role, you will have the opportunity to make a tangible impact by delivering exceptional value to our Enterprise customer base.

You’ll work alongside some of the brightest minds in the industry, tackling challenging projects and contributing to an innovative product that is rapidly transforming the way businesses operate globally.

Key Focus Areas:

1. Strategic Account Management:

   • Build and manage strong relationships with enterprise customers to drive product adoption, customer retention and expansion.

   • Serve as the trusted advisor to key stakeholders, helping them achieve their business goals using Uniqode’s solutions.

2. Customer Advocacy:

   • Act as the voice of the customer, collaborating cross-functionally with product, sales, and marketing teams to communicate customer needs.

   • Identify and prioritize key challenges customers face, working to mitigate churn risk proactively.

3. Expansion and Growth:

   • Drive upsell, cross-sell, and referral opportunities while focusing on delivering long-term value.

   • Help shape best practices and elevate the overall team performance.

About You:
We’re looking for someone who:

• Customer-Centric Mindset: You are passionate about delivering exceptional customer experiences and solving problems that lead to real business value.

• Proven Success in Enterprise Account Management: You bring 6+ years of experience managing complex customer relationships in a SaaS or technology company, with a track record of driving expansion.

• Results-Driven: You thrive on meeting and exceeding goals, with a strong focus on KPIs, customer health metrics, and proactive risk management.

• Excellent Communication: You can navigate conversations with executive-level stakeholders, delivering insights, managing expectations, and influencing outcomes.

• Collaboration and Cross-Functional Partnership: You excel at working across teams, including product, sales, and technical teams, to advocate for customers and drive results.

• Leadership by Example: You are a seasoned individual contributor who sets a high standard for ownership, accountability, and performance while mentoring peers to foster growth.

• Adaptability and Continuous Learning: You’re excited to work in a dynamic, fast-paced environment and continuously seek ways to improve processes, tools, and your own expertise.

What’s in it for You?

• A well-deserved compensation package that recognizes your skills and contributions to our team.

• Join our journey with an opportunity to share in the company's success through equity ownership.

• Get the opportunity to work with hand-picked individuals who are experts in their domain and passionate about the product.

• Contribute to a product that is rapidly growing and is the chosen platform of thousands of businesses across the globe.

• Secure your well-being with comprehensive health insurance coverage, ensuring you and your family peace of mind.

• Receive dedicated mental health support, fostering a nurturing workplace environment that values your emotional well-being.

• We offer generous paid time off to support work-life balance.

• Uniqode’s 401(k) policy reflects our commitment to enhancing financial stability and securing your future.

• Enjoy a $400 annual stipend to invest in your learning or wellness goals.

About Our Culture:

At Uniqode, we’re shaping a workplace where bold ideas, deep ownership, and relentless curiosity thrive. We move fast, aim high, and obsess over delivering real value to our customers. Transparency and collaboration define how we work, while continuous learning and adaptability fuel our growth. If you’re ready to make an impact and grow alongside a passionate, driven team, Uniqode is the place for you.