Customer Success Lead

Lumi; United States; Remote; USD 90,000 - 145,000; Full time

Job summary

An innovative company is seeking a passionate individual to lead the onboarding process for schools using their cutting-edge platform. This role involves empowering educators through professional development, building strong relationships, and ensuring successful implementation of storytelling and technology in classrooms. You'll be part of a dynamic team focused on revolutionizing education and enhancing student engagement through the power of Generative AI. If you are excited about education, technology, and creativity, this opportunity is perfect for you.

Qualifications

• 3+ years in customer success or education program management.
• Proven ability to manage multiple stakeholders and projects.

Responsibilities

• Create and lead onboarding processes for new schools.
• Plan professional development sessions for educators.
• Build relationships with educators and administrators.

Skills

Customer Success

Education Program Management

Account Management

Interpersonal Skills

Organizational Skills

Project Management

Adaptability

Communication

Tools

Technology Platforms

Job description

This range is provided by Lumi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Founded by Colin Kaepernick, Lumi is revolutionizing storytelling through the power of Generative AI. Our mission is to empower anyone to be a storyteller, fostering diversity and innovation. We're a high-performing team committed to delivering cutting-edge AI generation capabilities, enabling users to craft unique characters, create compelling stories, and more — all from the comfort of their living room.

Today, we work with K12 schools where students create comics and graphic novels in the classroom. We work closely with teachers to address student engagement, literacy rates, and more. Soon we plan to launch our platform to the broader public.

Responsibilities

1. Create and lead the onboarding process for new schools, including teachers and admin, both in person and virtual, ensuring a smooth and impactful introduction to Lumi’s platform.
2. Plan and execute professional development sessions, empowering educators to integrate storytelling and technology into their classrooms effectively.
3. Build and maintain strong relationships with educators, administrators, and district leaders, acting as a trusted partner and advocate for Lumi, while facilitating regular meetings to monitor progress, gather feedback, and address challenges.
4. Organize and oversee end-of-year showcases, speaker events, and enrichment trips, ensuring exceptional delivery and alignment with program goals, with success measured by participant numbers and engagement levels.
5. Serve as the voice of the customer, working closely with Lumi’s product and leadership teams to refine offerings, with key metrics including the ability to independently implement, track, collect, and structure data such as NPS and Voice of Customer reports.
6. Own the activation and retention of your accounts, ensuring strong ongoing engagement with Lumi’s platform.
7. Manage project timelines and deliverables, demonstrating strong project management skills, a crucial capability for success in this role.

What We Value

• Ownership: You take pride in leading projects from start to finish, ensuring high-quality execution and satisfaction for all stakeholders.
• Communication: You excel in building trust through clear, transparent, and empathetic communication with schools and internal teams.
• Adaptability: You thrive in dynamic environments, solving challenges creatively and proactively to meet user needs.
• Focus: You prioritize initiatives that deliver the most significant impact, ensuring alignment with Lumi’s mission.
• Excellence: You hold yourself to the highest standard, delivering results that inspire and exceed expectations.

Requirements

• 3+ years of experience in customer success, education program management, account management, or a related field.
• Exceptional interpersonal and organizational skills, with a proven ability to manage multiple stakeholders and projects simultaneously.
• Passion for education and a strong understanding of the unique needs of schools and districts.
• Comfort with presenting in professional development settings and leading discussions with diverse audiences.
• Familiarity with cutting edge technology platforms and an enthusiasm for learning and teaching new tools.
• Excitement for AI, storytelling, and comics and a drive to revolutionize education and empower creators.

Compensation

• Salary range: $90,000 - $145,000
• Equity range: 0.02% - 0.1%

Location

Remote within the US, with regular in-person meet-ups

How To Apply

Email us with your experience and why you’d be a good fit: [e-mail]