Head of Customer Success

The Green Recruitment Company; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Executive Lead to head their Customer Success organization in the cleantech software sector. This remote role involves leading a skilled team to drive customer satisfaction and success, focusing on implementation, renewals, and expanding partnerships with electric utility customers. The ideal candidate will possess extensive experience in managing customer relationships and a deep understanding of the renewable energy landscape. Join a forward-thinking company dedicated to making a significant impact in the energy sector.

Qualifications

• Proven track record in Customer Success and renewals.
• Experience managing relationships with electric utilities.

Responsibilities

• Lead a team of 25 in Customer Success initiatives.
• Oversee implementation and renewals with utility partners.

Skills

Customer Success Management

Renewals Management

Onboarding

Implementation

Demand Response Programs

Job description

Direct message the job poster from The Green Recruitment Company

Executive Lead | Head of Cleantech Software, North America at The Green Recruitment Company

Our client, a leading energy SaaS company in the VPP space, is hiring a leader for their Customer Success organization. This role will lead a team of approximately 25 people, with responsibilities including implementation, renewals, and expansion of partnerships with electric utility customers.

Required experience / profile:

• Experience owning Customer Success, renewals, expansion, onboarding, and implementation
• Experience managing electric utilities as customers
• Exposure to demand response programs

This is a remote position open to candidates in the US.

Seniority level

• Director

Employment type

• Full-time

Job function

• Customer Service

Industries

• Services for Renewable Energy, Software Development, Utilities