Remote Customer Success Coordinator

GloballyHired; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a Remote Customer Success Coordinator to support prospective customers on their career training journey. This full-time position offers a competitive hourly wage and a comprehensive benefits package. In this role, you will engage with leads, build rapport, and recommend training programs tailored to individual goals. You will also utilize CRM tools to track interactions and maintain data integrity. If you're passionate about helping others succeed and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Qualifications

• High School Diploma required with proficiency in MS Office Suite.
• Strong attention to detail and customer service skills are essential.

Responsibilities

• Engage with inbound leads via phone and email to provide timely information.
• Track progress using CRM tools and maintain accurate records.

Skills

Customer Service

CRM Tools

MS Office Suite

Attention to Detail

Education

High School Diploma

Tools

CRM Software

Job description

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Job Overview

A national career training provider is seeking a Customer Success Coordinator (Remote) to guide and support prospective customers through the early stages of their career training journey. This is a full-time, remote position available to candidates in select U.S. states.

Eligible states: AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MO, MS, NC, NV, OH, OK, SC, PA, TN, TX, UT, VA, WI

Responsibilities

1. Engage with inbound leads via phone and email to provide timely, helpful information.
2. Build trust and rapport while guiding prospects through the early stages of the customer journey.
3. Identify needs and recommend relevant training programs based on individual goals.
4. Track progress and interactions using CRM tools, ensuring accurate and up-to-date records.
5. Maintain a strong follow-up process to keep leads engaged and informed.
6. Meet monthly performance goals while delivering excellent customer service.
7. Collaborate with team members to improve workflows and share insights.
8. Handle a high volume of daily outreach with professionalism and a positive attitude.
9. Maintain data integrity and uphold privacy and ethical standards.

Qualifications

• High School Diploma
• Proficiency with MS Office Suite
• High attention to detail

Compensation, Benefits & Relocation

This full-time opportunity offers a competitive hourly wage of $21.00, plus benefits including medical, dental, vision, paid time off, and more.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Human Resources
• Industries: Human Resources Services, Professional Training and Coaching, Technical and Vocational Training

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