Lead - Customer Success

Swooped; United States; On-site; USD 48,000 - 67,000; Full time

Job summary

Swooped is seeking a Customer Success Manager to ensure customers achieve success with the platform. This mid-senior level role involves building customer relationships, providing product expertise, and leveraging data-driven strategies to enhance customer satisfaction and retention in a dynamic, innovative environment.

Benefits

Opportunities for professional growth

Dynamic and collaborative environment

Qualifications

• Experience in a SaaS, technology, or customer-facing role preferred.
• Background in wellness, beauty, or fitness industries is a plus.

Responsibilities

• Develop strong relationships with customers to drive adoption and success.
• Become a subject matter expert in the company's platform.
• Analyze customer challenges and develop solutions.

Skills

Problem Solving

Data-Driven Decision Making

Executive Presence & Influence

EQ & Relationship Building

Cross-Functional Collaboration

Time Management

Tools

CRM tools

data analytics platforms

Job description

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As a Customer Success Manager (CSM) at the hiring company, you will play a critical role in ensuring customers achieve success with the platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention.

Key Responsibilities

• Customer Advocacy & Engagement: Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success.
• Product Expertise: Become a subject matter expert in the company's platform, proactively exploring features and functionalities to deliver maximum value to customers.
• Problem Solving & Solution Building: Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes.
• Data-Driven Strategy: Leverage customer data and insights to guide decision-making, drive customer retention, and identify expansion opportunities.
• Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations.
• Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement.
• Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely.

Required Skills & Qualifications

• Technical Horsepower & Curiosity: Ability to deeply understand and use the product, with a proactive approach to learning.
• Problem Solving: Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions.
• Data-Driven Decision Making: Ability to interpret data to define strategies and make informed decisions.
• Executive Presence & Influence: Confidence, charisma, and credibility to lead discussions and drive meaningful change.
• EQ & Relationship Building: Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy.
• Cross-Functional Collaboration: Proven ability to work with diverse teams across sales, marketing & product, and align stakeholders toward common goals.
• Time Management, Prioritization & Communication Skills: Exceptional organizational skills, with the ability to prioritize tasks and communicate effectively.

Preferred Qualifications

• Experience in a SaaS, technology, or customer-facing role.
• Background in the wellness, beauty, or fitness industries is a plus.
• Proficiency in CRM tools and data analytics platforms.

Why Join the Company?

• Be part of a high-growth, innovative company transforming its industry.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth, learning, and career advancement.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Management, and General Business

• Industries

  Computer and Network Security and Technology, Information and Media

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