Manager of Customer Success, IgniteTech (Remote) - $60,000/year USD

Trilogy; United States; Remote; USD 60,000; Full time

Job summary

Join a leading company in revolutionizing customer success by integrating AI into every interaction. As a Manager of Customer Success, you will enhance customer engagement and retention through innovative strategies. This full-time role offers a dynamic work environment with opportunities for personal and professional growth.

Qualifications

• Minimum 2 years' experience in customer success within B2B software sector.
• Familiarity with GenAI tools such as ChatGPT, Claude, or Bard.

Responsibilities

• Utilize AI to streamline customer interactions and analyze feedback.
• Drive product engagement with AI-powered recommendations.
• Boost customer retention by personalizing interactions.

Skills

Customer Success

AI Integration

B2B Software

Communication

Tools

GenAI Tools

Job description

Step into the future of customer success with IgniteTech, where we flip the script on traditional methods. In a landscape where only a third of businesses use technology proactively, we're leading the charge by harnessing AI to not just solve but anticipate customer needs. Our innovative approach turns every customer interaction into a data-driven, personalized experience that fosters engagement and growth.

This role is about foresight, not fire-fighting. You will redefine customer engagement by integrating AI at every level, moving beyond conventional strategies to cultivate long-lasting, high-value partnerships. If you're ready to innovate and think strategically, join us in revolutionizing customer success.

What You Will Be Doing

1. Utilize AI to streamline customer interactions, providing personalized check-ins and analyzing feedback for improved communication.
2. Drive product engagement by offering AI-powered recommendations and virtual assistance to personalize user experiences.
3. Focus on growth by optimizing customer success strategies to enhance upsell opportunities and minimize churn.

What You Won’t Be Doing

1. Generating new customer leads
2. Managing technical support issues
3. Developing new products

Manager Of Customer Success Key Responsibilities

• Boost customer retention and engagement by using AI to foresee customer needs, personalize interactions, and identify upselling opportunities.

Basic Requirements

• A minimum of 2 years' experience in customer success within the B2B software sector
• Familiarity with GenAI tools such as ChatGPT, Claude, or Bard

About IgniteTech

If you want to work hard at a company where you can grow and be part of a dynamic team, join IgniteTech! Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We operate in an entirely remote workplace focused on building teams of top talent, offering challenging opportunities and personal flexibility.

A career with IgniteTech is fast-paced and challenging. We seek energetic and enthusiastic employees to join our world-class team. We offer opportunities for personal contribution and career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values diversity.

There is much to cover for this exciting role, and space is limited. Click the Apply button if you're interested and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours/week), long-term position. The role is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation is $30 USD/hour, totaling approximately $60,000 USD/year for 40 hours/week over 50 weeks. Payments are weekly. For more details, visit www.crossover.com/help-and-faqs.

Crossover Job Code: LJ-5214-NG-Lagos-ManagerofCusto.001