Client Success Coordinator

RYNO Strategic Solutions, LLC; United States; Remote; USD 48,000 - 52,000; Full time

Job summary

RYNO Strategic Solutions, LLC is seeking a Client Success Coordinator to enhance client satisfaction and retention. This role involves managing client requests, collaborating with internal teams, and ensuring marketing strategies align with client goals. Ideal candidates will have a background in digital marketing and strong interpersonal skills, contributing to our mission of connecting businesses with their customers effectively.

Benefits

Remote-first culture with flexible work options

Performance based bonuses

Medical, Dental, Vision, and Life Insurance

401(k) matching

6 weeks of paid parental leave

$2,000 annual tuition reimbursement

Wellness stipend

Paid vacation and sick time

10 paid holidays

Comprehensive Employee Assistance Program

Qualifications

• 1+ years of full-time experience in digital marketing or relevant degree.
• Proficiency in Microsoft Office and project management software.
• Foundational knowledge of PPC and SEO strategies preferred.

Responsibilities

• Proactively interact with clients to ensure alignment with their business goals.
• Complete marketing recap reports for clients.
• Meet with clients to review marketing campaign performance.

Skills

Customer service

Relationship building

Problem solving

Data analysis

Education

Bachelor's degree in Marketing, Communications, or related field

Tools

Salesforce

ClickUp

Microsoft Office

Zoom

Job description

Join to apply for the Client Success Coordinator role at RYNO Strategic Solutions, LLC

Join to apply for the Client Success Coordinator role at RYNO Strategic Solutions, LLC

Get AI-powered advice on this job and more exclusive features.

Who We Are

RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Who We Are

RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

Connecting people to local businesses that improve the quality of their lives.

Our Values

• We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value
• We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team
• We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
• We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth
• OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time
  
  
  

Summary Of Position

We're looking for a driven Client Success Coordinator to join our growing team! As a Client Success Coordinator, you serve as a trusted resource for our valued clients. You are responsible for ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service. You will serve as the RYNO primary point of contact for your book of business with the goal of retaining and growing existing client accounts. You will also handle inbound client requests utilizing our internal ticketing system to deliver timely and thorough responses to our clients' needs. You will work closely with our internal teams of developers, designers, SEO Analysts, and Paid Media Specialists to deliver outputs related to our clients' websites and digital marketing campaigns. Your goal is to be a helpful, knowledgeable resource for our client base, driving more value and increased client satisfaction.

Position Responsibilities

• Proactively interact with clients to ensure our marketing strategy aligns with their business goals and communicate client needs and goals to the internal team of strategists, specialists, and analysts
• Complete marketing recap reports for clients
• Meet with clients to review marketing campaign performance and provide strategic recommendations for their marketing strategy
• Communicate via phone/email with clients weekly
• Assist Senior Client Success Managers with day-to-day tasks for large accounts and strategic partnerships
• Stay up-to-date with the latest digital marketing trends & market shifts, client industry trends & market shifts
• Ensure customer satisfaction and client retention
• Build strong relationships with both clients and internal stakeholders
  
  
  

Requirements

• 1+ years of full-time experience in digital marketing, or Bachelor's degree in Marketing, Communications, or related field
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) & Zoom
• Experience with project management software, i.e., Salesforce or ClickUp
• Foundational knowledge of Pay-per-click (PPC) and Search Engine Optimization (SEO) strategies preferred
• Ability to gather, analyze, and interpret data to create comprehensive reports that provide valuable insights for clients
• Strong work ethic and a "do whatever it takes to get the job done" attitude
• Exceptional customer service and relationship-building skills
• Ability to solve complex problems and resolve conflicts
  
  

The total compensation for this salaried nonexempt opportunity includes a salary range of $48,000 to $52,000, the potential for quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

Benefits

We've got you covered!

RYNO is proud to offer a variety of benefits to support employees and their families, including:

• Remote-first culture with flexible work options
• Performance based bonuses to reward excellence
• Medical, Dental, Vision, and Life Insurance
• 401(k) matching to help you plan for your future
• 6 weeks of paid parental leave for new parents
• $2,000 annual tuition reimbursement for continued education
• Wellness stipend to support your health and fitness
• Monthly data stipend to support your remote work environment
• Paid vacation and sick time off for work-life balance
• 10 paid holidays to enjoy throughout the year
• Paid days for a Cause to give back to your community
• Paid birthday holiday to celebrate your special day
• Comprehensive Employee Assistance Program for personal support
• Leadership and career advancement opportunities
• Anniversary rewards to celebrate milestones
• Inclusion, Diversity, Equity & Access (IDEA) Committee
• Awesome team merch!
  
  
  

About RYNO Strategic Solutions:

RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at RYNO Strategic Solutions, LLC by 2x

Sign in to set job alerts for “Client Coordinator” roles.

United States $87,750.00-$182,500.00 3 days ago

United States $29,300.00-$49,900.00 1 week ago

United States $40,000.00-$45,000.00 1 week ago

Washington, United States $55,000.00-$70,000.00 1 week ago

administrative assistant sr, Northeast (Remote - U.S.)

Girlstown USA, TX $28.65-$48.61 1 week ago

United States $50,000.00-$55,000.00 1 month ago

United States $55,000.00-$75,000.00 8 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.