Lead Customer Specialist: Elevate In-Store Experience

knitwellgroup; Delray Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Optional medical, dental, and vision

401(k) plan

Merchandise discounts

Professional development

Community partnerships

Job summary

Chico's in Delray Beach is seeking a Lead Customer Specialist to deliver a welcoming, customer-focused shopping experience and to serve as Manager on Duty when needed. You will lead the team, mentor staff, and ensure brand standards are met while guiding customers with personalized styling advice.

You will build lasting relationships by sharing product knowledge, supporting store events, and contributing to community outreach.

Qualifications

• 1+ year retail experience preferred.
• Must be at least 18 years old.
• Flexible availability - including nights, weekends, holidays.

Responsibilities

• Deliver a welcoming, customer-centered environment reflecting Chico's hospitality culture.
• Act as Manager on Duty in the absence of another manager and lead the team.
• Share product knowledge and outfit customers to inspire confidence and style.
• Cultivate long-term customer relationships through proactive outreach about new products and events.
• Maintain a visually inspiring store environment and uphold brand standards.

Skills

Customer service

Leadership

Communication

Retail experience

Team player

Tools

POS / Register operation

Job description

Chico's in Delray Beach is seeking a Lead Customer Specialist to deliver a welcoming, customer-focused shopping experience and to serve as Manager on Duty when needed. You will lead the team, mentor staff, and ensure brand standards are met while guiding customers with personalized styling advice.

You will build lasting relationships by sharing product knowledge, supporting store events, and contributing to community outreach.