Lead Customer Service Specialist — Public Programs & RecDesk

Shaker; Shaker Heights, Northern (OH, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

The City of Shaker Heights is seeking a versatile administrative specialist to support recreation services. You will assist citizens with registrations, handle inquiries by phone and email, and maintain data in the recreation software.

Responsibilities include proofreading seasonal content, updating calendars, liaising with RecDesk vendor, producing reports, and supporting staff as needed in a busy public service setting.

Qualifications

• Thorough knowledge of exceptional customer service.
• Highly skilled in the use of computers and software.
• Ability to input and maintain data; communicate effectively; problem solve quickly; work independently.

Responsibilities

• Assist citizens with the completion of registration and applications; process registrations and collect fees.
• Receive and process calls and emails; determine service needs and refer to staff.
• Answer routine questions about activities, policies and procedures.
• Check data for accuracy, completeness and conformance to standards.
• Produce written reports as needed.
• Back up staff in various business service roles.
• Perform seasonal proofreading and verify information before publishing to RecDesk.
• Liaison between the recreation software vendor and department staff; train staff on RecDesk.
• Serve as main contact for RecDesk updates and issue resolution.
• Create and update all phone messages.
• Enter and update Ice Arena online calendar.
• Process interdepartmental mail as needed; other duties as assigned.

Skills

Customer service

Data entry

Written communication

Oral communication

Problem solving

Independent work

Training staff

Education

Associates/Technical degree in business administration, parks and recreation, public administration, or related field

Tools

RecDesk

Job description

The City of Shaker Heights is seeking a versatile administrative specialist to support recreation services. You will assist citizens with registrations, handle inquiries by phone and email, and maintain data in the recreation software.

Responsibilities include proofreading seasonal content, updating calendars, liaising with RecDesk vendor, producing reports, and supporting staff as needed in a busy public service setting.