Customer Service Representative (Flexible Working Hours)

Destination Pet; Green Bay (WI); Hybride; USD 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Telehealth

401k

Pet Insurance

DailyPay

Résumé du poste

Destination Pet in Green Bay, WI seeks a Customer Service Representative to greet pet parents and their furry VIPs, answer calls, and guide guests through our facility. You’ll manage check-ins/check-outs, handle payments, and help keep the lobby welcoming.

Availability in evenings, weekends, and holidays is required. A customer-focused, multi-tasking team player who stays calm under pressure will thrive in our busy pet-care environment.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Excellent communication and interpersonal skills.

Responsabilités

• Welcome pet parents and their pets with a warm, friendly greeting.
• Answer phones and assist guests, guiding tours of the facility as needed.
• Manage check-ins/check-outs and handle cash/credit transactions.
• Keep lobby tidy, balanced end-of-day cash drawer, and respond to inquiries with professionalism.
• Support team colleagues and upsell services when appropriate.

Connaissances

People-person

Communication skills

Multiline phones

Customer service

Formation

High school diploma or equivalent

Outils

Computer systems

Description du poste

**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**# **We're sniffing out our next** **Customer Service Representative at *Golrusk Pet Care Center!*****—someone who can make every client feel like a VIP (Very Important Pet-parent).**Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets \\*and\\* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.**Perks & Pay:**Telehealth , 401k and Pet InsurancePay starts at **$13.00- $16.00/hour DOE + tips** Access your earned wages anytime with **DailyPay.****Reporting To:**General Manager**What You Should Know:*** You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.* Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).* Availability on evenings, weekends, and holidays required (pets don’t take days off).* Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.**What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):*** Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).* Answering phones with a smile in your voice and multi-tasking like a pro.* Touring new clients through the facility and selling the services that keep tails wagging.* Ensuring up-to-date vaccinations are on file—because safety first.* Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).* Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.* Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.* Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.* Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.* Jumping in to support other team members whenever needed. We’re all in this together.* Other duties as assigned.**What You Bring to the Table:*** You’re a people-person and a pet-person.* Previous experience in customer service or retail? Heck yes.* You’ve got solid communication chops—phone, in-person, email, you name it.* Multi-line phones and computer systems don’t scare you.* You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).* You solve problems faster than a lab chasing a tennis ball.* High school diploma or equivalent required.* 1+ year of customer service experience preferred.**If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.**# **Evening (3 pm to 6 pm) and rotating weekend availability required**