Lead Customer Service Representative

Priority Dispatch Corp.; North Plainfield (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a well-established pet care facility as a vital part of our team! This role offers an exciting opportunity to engage with pet parents and ensure a welcoming environment for all guests. You will be responsible for managing lobby operations, providing excellent customer service, and assisting with animal care. With over 70 locations nationwide, this employee-owned company promotes growth and development, making it the perfect place for those passionate about pets and customer service. Enjoy a supportive atmosphere where your contributions will make a difference every day!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with company matching

Employee Stock Ownership Plan

Paid Vacation

Pet Supply Discounts

Qualifications

• 1 year of customer service experience preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage lobby operations including guest check-ins and check-outs.
• Answer and handle calls professionally.
• Maintain cleanliness and assist in kennel duties.

Skills

Customer Service

Communication Skills

Organizational Skills

Computer Skills

Education

High School Diploma or equivalent

Tools

Multi-line Phone

Job description

Job Details

Level: Experienced

Job Location: NORTH PLAINFIELD - GREENBROOK, NJ

Position Type: Part Time

Education Level: High School

Salary Range: $16.00 - $19.00 Hourly

Travel Percentage: Negligible

Job Shift: Day

Job Category: Admin - Clerical

Description

Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

· Health, dental, vision, life insurance, STD/LTD, 401K with company matching

·ESOP - Employee Stock Ownership Plan (100% company paid)

· Paid vacation

· Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Caring for animals

• Scheduling

• File maintenance

• Data entry

• Assisting in kennel duties

• Locking and securing building

Qualifications & Requirements

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year

Preferred experience:

• Key holder

• Animal Care

• Front Desk

Essential Job Functions:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

• Kennel duties

• Animal Care

Requirements:

• Able to work evenings, weekends, and holidays

• 1 year customer service experience preferred

• Computer skills

• Timekeeping

• Excellent organizational skills

• Able to utilize multi-line phone

• Strong communication skills

• Able to lift 40 lbs.

• Able to stand for up to 8 hours a day

• Able to handle dogs on leashes

• Display professional manner at all times

• Driver's License

To learn more, please visit on the web: www.bestfriendspetcare.com