Lead Customer Service Representative

Best Friends Pet Care Inc.; New Jersey; On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in pet care is seeking a dedicated individual to enhance guest experiences. This part-time role involves engaging with pet parents, managing lobby operations, and ensuring cleanliness. With a commitment to employee growth and a supportive environment, this position offers a chance to develop your skills in a thriving company. If you have a passion for animals and excellent customer service skills, this could be the perfect opportunity for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with Company Matching

Paid Vacation

Employee Stock Ownership Plan

Pet Supply Discounts

Qualifications

• 1 year customer service experience preferred.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours.
• Answering and handling calls in a professional manner.
• Caring for animals and maintaining cleanliness.

Skills

Customer Service

Organizational Skills

Communication Skills

Computer Skills

Education

High School or Equivalent

Tools

Multi-line Phone

Job description

Job Details

Level: Experienced

Job Location: NORTH PLAINFIELD - GREENBROOK, NJ

Position Type: Part Time

Education Level: High School

Salary Range: $16.00 - $19.00 Hourly

Travel Percentage: Negligible

Job Shift: Day

Job Category: Admin - Clerical

Description

Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

· Health, dental, vision, life insurance, STD/LTD, 401K with company matching

·ESOP - Employee Stock Ownership Plan (100% company paid)

· Paid vacation

· Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Caring for animals

• Scheduling

• File maintenance

• Data entry

• Assisting in kennel duties

• Locking and securing building

Qualifications & Requirements

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year

Preferred experience:

• Key holder

• Animal Care

• Front Desk

Essential Job Functions:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

• Kennel duties

• Animal Care

Requirements:

• Able to work evenings, weekends, and holidays

• 1 year customer service experience preferred

• Computer skills

• Timekeeping

• Excellent organizational skills

• Able to utilize multi-line phone

• Strong communication skills

• Able to lift 40 lbs.

• Able to stand for up to 8 hours a day

• Able to handle dogs on leashes

• Display professional manner at all times

• Driver's License

To learn more, please visit on the web: www.bestfriendspetcare.com