Lead Customer Service Representative

Lakefield Veterinary Group; Minnesota; On-site; USD 10,000 - 60,000; Full time

Job summary

Join Lakefield Veterinary Group as a Lead Client Care Representative at Companions Animal Hospital. This role involves leading a team, ensuring excellent client service, and managing daily operations to elevate the client experience. Ideal candidates will possess strong leadership and communication skills, along with a passion for animal care.

Benefits

PTO

Employee Assistance Program

401K

Medical, Dental, Vision Insurance

Pet Care Discounts

Performance-Based Bonuses

Free Uniforms

Ongoing Mentorship and Training

Awesome Team Environment

Qualifications

• Animal-related client service experience is required.
• Strong communication skills and leadership potential are needed.
• Ability to manage time effectively and handle pressure.

Responsibilities

• Perform traditional CCR duties like phones, emails, and invoicing.
• Coach and support CCR team members.
• Manage team scheduling and task flow.

Skills

Leadership

Customer Service

Time Management

Communication

Tools

Veterinary Software

Multi-line Phone Systems

Job description

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Lakefield Veterinary Group provided pay range

This range is provided by Lakefield Veterinary Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Lead the front. Support the team. Elevate the client experience. Join us at Companions Animal Hospital as our next CCR Lead!

Companions has been serving the St. Cloud community since 1998, and we're looking for an experienced Lead Client Care Representativeto guide our team at the front desk. This role is perfect for someone who thrives in a fast-paced environment, brings positive leadership energyand has a strong background in client service.

As CCR Lead, you'll support and oversee the team that serves as the face of our hospital. You'll model excellent service, help streamline daily operationsand work closely with the Hospital Administrator to keep things running smoothly -- while making sure both clients and teammates feel supported at each step.

What you'll do:

• Perform all traditional CCR duties (phones, emails, faxes, invoicing, client communication, etc.)
• Coach, mentor and support CCR team members
• Provide timely feedback and training
• Assist with escalated client concerns
• Manage CCR team scheduling and daily task flow
• Identify and implement process improvements
• Help plan, monitor and respond on our social media platforms
  
  
  

What you bring:

• Animal-related client service experience
• Confidence and coolnessunder pressure
• Excellent time management and attention to detail
• A passion for customer service and team collaboration
• Strong communication skills and leadership potential
• Familiarity with multi-line phone systems, schedulingand veterinary software
  
  
  

Position Details:

What's in it for you:

• $18$21/hour based on experience
• PTO, paid holidays and performance-based bonuses
• Medical, dental, vision, life and disability insurance
• Employee Assistance Program and 401K
• Pet care discounts
• Free uniforms and all the tools you need
• Ongoing mentorship and training
• We're open M-F 7am-6pm
• Did we mention awesome teammates? We have a great team!
  
  
  

We're not looking for ordinary. We're looking for someone ready to raise the bar -- and we hope it's you. Apply today!

To be considered for this role and after completing the application, please email [e-mail] your answer to the following question: "What does exceptional client service look like in a veterinary clinic?" Applications submitted without a response may not be reviewed.

Our benefits include:

• PTO
• Employee Assistance Program
• 401K
• Medical, Dental, Vision
• Voluntary Life and AD&D insurance, long-term care, Accident, Critical Illness, and Hospital Indemnity Employer Paid Life and AD&D
• Eligible for performance-based bonus

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Veterinary Services

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