Lead Customer Service Representative

Lakefield Veterinary Group; Saint Cloud (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading veterinary group as a CCR Lead, guiding the front desk team in a fast-paced environment. You will perform client service duties while providing mentorship and support to your team, ensuring excellent client experiences. Enjoy competitive pay, comprehensive benefits, and a collaborative team atmosphere.

Benefits

PTO

Employee Assistance Program

401K

Medical insurance

Dental insurance

Vision insurance

Free uniforms

Training and mentorship

Qualifications

• Animal-related client service experience required.
• Confidence under pressure and strong communication skills expected.
• Experience with veterinary software and multi-line phone systems preferred.

Responsibilities

• Oversee and support the CCR team.
• Manage scheduling and address client concerns.
• Streamline operations and model excellent service.

Skills

Client service

Leadership

Time management

Communication

Tools

Veterinary software

Multi-line phone systems

Job description

1 week ago Be among the first 25 applicants

Lakefield Veterinary Group provided pay range

This range is provided by Lakefield Veterinary Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Join us at Companions Animal Hospital as our next CCR Lead!

Companions has been serving the St. Cloud community since 1998, and we're looking for an experienced Lead Client Care Representative to guide our team at the front desk. This role is perfect for someone who thrives in a fast-paced environment, brings positive leadership energy, and has a strong background in client service.

As CCR Lead, you'll support and oversee the team that serves as the face of our hospital. You'll model excellent service, help streamline daily operations, and work closely with the Hospital Administrator to keep things running smoothly — while making sure both clients and teammates feel supported at each step.

What you'll do:

• Perform all traditional CCR duties (phones, emails, faxes, invoicing, client communication, etc.)
• Coach, mentor, and support CCR team members
• Provide timely feedback and training
• Assist with escalated client concerns
• Manage CCR team scheduling and daily task flow
• Identify and implement process improvements
• Help plan, monitor, and respond on our social media platforms

What you bring:

• Animal-related client service experience
• Confidence and composure under pressure
• Excellent time management and attention to detail
• A passion for customer service and team collaboration
• Strong communication skills and leadership potential
• Familiarity with multi-line phone systems, scheduling, and veterinary software

Position Details:

What's in it for you:

• $18-$21/hour based on experience
• PTO, paid holidays, and performance-based bonuses
• Medical, dental, vision, life, and disability insurance
• Employee Assistance Program and 401K
• Pet care discounts
• Free uniforms and all the tools you need
• Ongoing mentorship and training
• We're open M-F 7am-6pm
• Did we mention awesome teammates? We have a great team!

We're not looking for ordinary. We're looking for someone ready to raise the bar — and we hope it's you. Apply today!

To be considered for this role, after completing the application, please email [e-mail] your answer to the following question: "What does exceptional client service look like in a veterinary clinic?" Applications submitted without a response may not be reviewed.

Our benefits include:

• PTO
• Employee Assistance Program
• 401K
• Medical, Dental, Vision
• Voluntary Life and AD&D insurance, long-term care, Accident, Critical Illness, and Hospital Indemnity Employer Paid Life and AD&D
• Eligible for performance-based bonus

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Veterinary Services

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