Lead Customer Service Representative

Lakefield Veterinary Group; Minnesota; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team dedicated to enhancing client experiences in a fast-paced veterinary environment. As the Lead Client Care Representative, you will play a pivotal role in guiding a dedicated team, ensuring exceptional service at the front desk. This position invites you to utilize your leadership skills to foster a supportive atmosphere while managing daily operations and addressing client needs. With a focus on continuous improvement and team collaboration, this role offers a fulfilling opportunity to make a positive impact in the community. If you're passionate about animal care and client service, this is the perfect chance to elevate your career.

Benefits

PTO

Paid holidays

Performance-based bonuses

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee Assistance Program

401K

Qualifications

• Experience in animal-related client service is essential.
• Strong communication and leadership skills are crucial.

Responsibilities

• Oversee CCR team and model excellent service.
• Manage daily operations and client communications.
• Coach and mentor team members for success.

Skills

Animal-related client service experience

Time management

Communication skills

Leadership potential

Customer service

Ability to work under pressure

Tools

Veterinary software

Multi-line phone systems

Job description

Lead the front. Support the team. Elevate the client experience. Join us at Companions Animal Hospital as our next CCR Lead!

Companions has been serving the St. Cloud community since 1998, and we're looking for an experienced Lead Client Care Representative to guide our team at the front desk. This role is perfect for someone who thrives in a fast-paced environment, brings positive leadership energy and has a strong background in client service.

As CCR Lead, you'll support and oversee the team that serves as the face of our hospital. You'll model excellent service, help streamline daily operations and work closely with the Hospital Administrator to keep things running smoothly -- while making sure both clients and teammates feel supported at each step.

What you'll do:

• Perform all traditional CCR duties (phones, emails, faxes, invoicing, client communication, etc.)
• Coach, mentor and support CCR team members
• Provide timely feedback and training
• Assist with escalated client concerns
• Manage CCR team scheduling and daily task flow
• Identify and implement process improvements
• Help plan, monitor and respond on our social media platforms

What you bring:

• Animal-related client service experience
• Confidence and coolness under pressure
• Excellent time management and attention to detail
• A passion for customer service and team collaboration
• Strong communication skills and leadership potential
• Familiarity with multi-line phone systems, scheduling and veterinary software

Position Details:

• What's in it for you:
  • $18–$21/hour based on experience
  • PTO, paid holidays and performance-based bonuses
  • Medical, dental, vision, life and disability insurance
  • Employee Assistance Program and 401K
  • Pet care discounts
  • Free uniforms and all the tools you need
  • Ongoing mentorship and training
  • No Saturdays, Sundays, holidays or overnight shifts
  • Did we mention awesome teammates? We have a great team!

We're not looking for ordinary. We're looking for someone ready to raise the bar -- and we hope it's you. Apply today!

To be considered for this role and after completing the application, please email [e-mail] your answer to the following question: "What does exceptional client service look like in a veterinary clinic?" Applications submitted without a response may not be reviewed.