Lead Customer Service Representative

Circle K; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the convenience store sector seeks a Lead Customer Service Representative in Charlotte, NC. This role involves managing customer interactions, leading shifts, and ensuring a fun and efficient work environment. Ideal candidates will possess strong communication skills and a desire to advance in their careers.

Benefits

Medical, Vision, Dental, & Life Insurance

Flexible Schedules

Weekly Pay

401K With a Competitive Company Match

Tuition Reimbursement

Paid Comprehensive Training

Qualifications

• Retail and customer service experience preferred.
• Entry-level management experience is a plus.
• Motivation to advance and willingness to learn.

Responsibilities

• Greet customers and run the register.
• Lead shifts and supervise entry-level employees.
• Maintain high standards of customer service.

Skills

Communication

Problem-solving

Customer care

Teamwork

Education

High School Diploma or equivalent

Job description

Join to apply for the Lead Customer Service Representative role at Circle K

Store 2701867: 6519 Brookshire Blvd, Charlotte, North Carolina 28216

Availability - Shift/Days
Flexible Availability

Lead Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment, and grow your career, look no further.

As a Lead Customer Service Representative, You Will Enjoy

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Large, Stable Employer
• Fast Career Opportunities
• Work With Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K With a Competitive Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement

Your Key Responsibilities

You will greet customers, run the register, cashier, make purchase suggestions, and sometimes work with our food program. You will also gain entry-level management experience by leading shifts regularly. You will work around the store (inside and out) to maintain high standards and provide fast, friendly service. Regular and predictable onsite attendance is required.

You will interact with many customers daily while working with a fun, energetic team to accomplish daily tasks.

You Are Good At

• Selling products to customers
• Providing excellent customer care
• Communication and friendly conversation
• Performing at a quick pace while having fun
• Working as part of a team to accomplish goals
• Problem-solving and offering suggestions
• Leading a team of employees
• Entry-level employee supervision

Great If You Have

• Retail and customer service experience
• Entry-level management experience
• Sales associate or cashiering experience
• High School Diploma or equivalent
• Motivation to advance your career
• Willingness to learn and have fun

Physical Requirements

• Stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to 20 pounds of force
• Bend at the waist with some twisting for up to one hour per shift
• Use hands to grasp, reach, manipulate objects; may require climbing a ladder

Circle K is an Equal Opportunity Employer and complies with the ADA and all applicable laws. Applicants with disabilities may request accommodations during the application process.