Lead Customer Service – 3PL & Home Delivery Ops

Insight Global; Newnan (GA); Sur place; USD 29 000 - 30 000; Plein temps

Résumé du poste

Insight Global is seeking a Lead Customer Service Representative in Newnan, GA to support a third-party logistics client handling appliance delivery and installation in residential homes. The role involves updating customers on order status, coordinating with drivers to reschedule deliveries, and resolving escalations to ensure excellent service.

This on-site position requires leadership experience and strong communication. Hours are Sunday, Monday, Tuesday, Friday, Saturday 12:30-9 PM EST.

Qualifications

• 2+ years of Customer Service experience.
• 1+ years in a lead, supervisor or manager role.
• Experience in a warehouse/logistics/3PL setting: dispatch, routing, resolving customer or driver escalations.

Responsabilités

• Provide customers updates on the status of their order.
• Work with drivers to reschedule deliveries when needed.
• Resolve customer escalations on issues with orders such as missing or damaged parts.
• Lead the Customer Service team to deliver outstanding service.

Connaissances

Customer service

Lead experience

Description du poste

Insight Global is seeking a Lead Customer Service Representative in Newnan, GA to support a third-party logistics client handling appliance delivery and installation in residential homes. The role involves updating customers on order status, coordinating with drivers to reschedule deliveries, and resolving escalations to ensure excellent service.

This on-site position requires leadership experience and strong communication. Hours are Sunday, Monday, Tuesday, Friday, Saturday 12:30-9 PM EST.