Lead Customer Service

MaineHealth; Portland (ME); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

paid parental leave

flexible work options

student loan assistance

professional development opportunities

well-being resources

Job summary

MaineHealth in Portland, ME is seeking a Lead Customer Service professional to greet patients and visitors, assess needs, and provide information and assistance as the first point of contact throughout the organization.

The role supports a clerical/administrative environment with a full-time day schedule. Prior experience in a health care setting is preferred, and the position includes opportunities for professional development and comprehensive benefits.

Qualifications

• Education: High School diploma or GED preferred.
• Experience: One year of experience in a health care setting preferred.

Responsibilities

• Lead Customer Service role is responsible for meeting, greeting, and assessing needs of customers, providing specific information and assistance, and ensuring that customers' needs are met.

Skills

Customer service

Healthcare setting experience

Education

High School diploma or GED

Job description

Location & Schedule

Location: Portland, ME Schedule: Full Time Shift: Day Job Category: Clerical/Administrative Support Req #: 94672 Date Posted: Oct 15, 2026

Clerical/Administrative Support

Clerical/Administrative Support Req #: 94672

Summary

The Lead Customer Service role is responsible for meeting, greeting, and assessing needs of customers, providing specific information and assistance, and ensuring that customers' needs are met. Serves as a vital first contact for patients, visitors, or others throughout the organization.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High School diploma or GED preferred.
• License/Certifications: N/A
• Experience: One year of experience in a health care setting preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Additional Information

• paid parental leave
• flexible work options
• student loan assistance
• professional development opportunities
• well-being resources

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources- so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $19.48to $23.14 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

• recognition programs
• career growth opportunities
• shift differentials or other incentives

Hiring Contact

If you have questions about this role, please contact [emailprotected]

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [emailprotected] .