Lead Patient Service Specialist-Practice Management

MaineHealth; Portland (ME); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Sign-on bonus $3,000

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth is seeking a Lead Patient Service Specialist in our Medical Group Practices. The role focuses on scheduling patients, coordinating referrals, and addressing day-to-day routine issues to ensure smooth operations.

The Lead PS also communicates policies to staff and serves as a coach/mentor for the administrative care team, promoting efficient patient flow and quality service. A $3,000 sign-on bonus may apply for qualified applicants.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Six months of MaineHealth Patient Service Specialist experience required.
• Additional Skills/Requirements Preferred: Proficient computer skills.

Responsibilities

• The Lead Patient Service Specialist role ensures patient scheduling and referral needs are met and assists with day-to-day routine issues.
• The Lead Patient Service Specialist ensures communications of policies and procedures are communicated to the rest of the staff and acts as a coach/mentor for administrative care team members.

Skills

Proficient computer skills

Education

High school diploma

GED

Job description

Medical Group Practices

Clerical/Administrative Support

Req #: 85538

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Summary

The Lead Patient Service Specialist role ensures patient scheduling and referral needs are met and assists with day-to-day routine issues. The Lead Patient Service Specialist ensures communications of policies and procedures are communicated to the rest of the staff and acts as a coach/mentor for administrative care team members.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Six months of MaineHealth Patient Service Specialist experience required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $21.09to $27.12 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.