Lead Customer Service

MaineHealth; Portland (ME); On-site; USD 27,000 - 32,000; Full time

Job summary

MaineHealth in Portland, ME is seeking a Lead Customer Service professional to meet and greet customers, assess their needs, and provide information and assistance. You will serve as a vital first contact for patients, visitors, and others throughout the organization.

The role emphasizes delivering excellent customer service in a health care setting, with a focus on clear communication and helping visitors navigate MaineHealth facilities.

Qualifications

• Education: High School diploma or GED preferred.
• Experience: One year of health care setting preferred.

Responsibilities

• Meet and greet customers and assess their needs.
• Provide information and assistance to customers.
• Serve as the first contact for patients and visitors throughout the organization.

Skills

Customer service

Education

High School diploma or GED

Job description

Description

Clerical/Administrative Support
Req #: 94672

Summary:
The Lead Customer Service role is responsible for meeting, greeting, and assessing needs of customers, providing specific information and assistance, and ensuring that customers' needs are met. Serves as a vital first contact for patients, visitors, or others throughout the organization.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: One year of experience in a health care setting preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $19.48to $23.14 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]