Lead, Customer Experience Strategy & Insights

Disney Media & Entertainment Distribution; Florida; On-site; USD 121,000 - 162,000; Full time

Job summary

Disney Media & Entertainment Distribution in Orlando, FL is seeking a Manager-Customer Experience Strategy to lead a two-person team of Senior Customer Experience Analysts and shape the CX insights roadmap.

You will partner with senior leaders across Marketing, Technology, Operations, and Finance to translate analytics into actionable plans that improve guest planning experiences and drive measurable business impact.

Qualifications

• 5+ years in analytics, strategy, or customer experience.
• 1+ year leading analysts or similar talent.
• Ability to translate ambiguous problems into structured plans.
• Strong storytelling and executive communication skills.

Responsibilities

• Lead two Senior Customer Experience Analysts and set priorities.
• Define the CX insights agenda and roadmap.
• Collaborate with senior leadership to develop data-driven cases.
• Synthesize inputs into clear recommendations for execs.
• Oversee measurement strategy and governance of data assets.

Skills

SQL

Data storytelling

Leadership

Executive communication

Tableau/BI tools

Stakeholder management

Education

Bachelor’s degree in business, analytics, or industrial engineering

Master’s degree preferred

Tools

Snowflake

Tableau

PowerPoint

Job description

Disney Media & Entertainment Distribution in Orlando, FL is seeking a Manager-Customer Experience Strategy to lead a two-person team of Senior Customer Experience Analysts and shape the CX insights roadmap.

You will partner with senior leaders across Marketing, Technology, Operations, and Finance to translate analytics into actionable plans that improve guest planning experiences and drive measurable business impact.